Customer Communication Management Test Lead

2 weeks ago

Melbourne, Victoria, Australia Idiom Australia Pty Ltd Full time

Are you a Testing gun with deep Customer Communications Management (CCM) experience?

Do you want to work for a fast growth consulting and technology start-up on major projects?


As the Test & QA Lead, you will be coming into a new team and you'll take accountability for reviewing and writing the Test Strategy, System Test Plans, test scenarios and test cases for major CCM projects, ensuring that template testing is tightly coupled to our clients' business requirements and expected outcomes.

You will work closely with Idiom's and our clients' stakeholders in the CCM domain, liaising with relevant Business SME's, Product Owners, Program, Project Managers and Scrum Masters; and other business stakeholders to understand the scope and testing requirements for each release.


In this role, you will take ownership of the following:

  • Building and executing test strategies and methodologies that will position CCM migration projects for success.
  • Ensuring project quality is accurately defined and the required test phases are embedded in the project test strategy and test plans.
  • Develop, own, and coordinate the delivery of the test execution schedule ensuring adequately planned.
  • Ensure that the system testing is tightly coupled to the business requirement & expected outcome.
  • Highlighting the risks & issues relating to any of the test phases to the management stakeholders in a timely fashion.
  • Develop, own, and manage the defect management process involving testers, developers, external vendors, and other stakeholders.
  • Manage and supervise all internal test phases e.g., User Acceptance Testing, System Integration testing, BVT/PVT etc.
  • Ensure effective communication is maintained with key stakeholders and project colleagues on testing activities, deliverables and projects being undertaken by the team.
  • Ensure completion of testing activities and deliverables on time and within approved budget, complying with project governance arrangements and standards.
  • Prepare and provide accurate status reports, information, metrics, including risks and issues, to the project manager, Delivery Lead and stakeholders.
  • Manage, develop, and mentor the individual members of the Test team.
  • Write and review CCM Test plans, test scenarios, test cases and test completion reports related to CCM migration programs.
  • Work closely with Business SME's, Product Owners, Program Directors, Business Analysts, and other business stakeholders to understand the scope of each release.
  • Review business requirements and provide inputs on test conditions for the defined acceptance criteria.

You are someone who... ticks these boxes

  • Has a minimum of 10years 'handson' experience in testing practises, tools and methodologies in the context of complex technology projects.
  • At least+5 years relevant CCM project experience in a Test Lead role in template testing and quality control related to Customer Communication Management (CCM) solutions.
  • Has a minimum of 5 years' experience successfully leading and supporting senior test analysts and testers.
  • Has strong technical ability to understand complex integrations and functionality to review designs, develop test scenarios and guide testing activities to achieve required project quality.
  • Significant handson testing experience within a whole range of functional & nonfunctional testing including UAT, E2E, Acceptance and System Testing, both manual and automated.
  • Has a strong ability to problem solve and to communicate with the broader team.
  • Has an advanced understanding of software development methodologies and quality control processes.
  • Has a "can do" attitude with great communication skills and a problemsolving attitude
  • Experience in testing API's and use of XML and JSON data inputs (essential)

Technical Skills

  • Selenium, SQL, HTML/JavaScript, XML.
  • Tools Knowledge: Azure DevOps, SOAP UI, Postman, HP ALM, JMeter, SQL server, CDP StreamDIFF/DocDiff, MS Office.
  • Experience with writing automated scripts in POSTMAN.
  • Experience with writing and executing the SQL queries.
  • Significant handson testing experience within a whole range of functional & nonfunctional testing including UAT, E2E, Acceptance and System Testing, both manual and automated.
  • Ability to perform crossplatform endtoend testing across multiple platforms.
  • Advanced understanding of software development methodologies and quality control processesAbout you (preferred qualifications, experience and attributes):
  • Degree in computer science/ engineering, IT, or relevant field
  • At least 10 years' experience in a Technical Test, Test Lead or QA role
  • Relevant certifications and training on common and specific (StreamDiff/DocDiff) testing technologies
  • Experience working with outsourced development teams
  • Experience working on large projects that feature migration and transformation of Legacy CCM to new CCM solutions such as SmartComm, Quadient and OpenText

  • Testing Lead

    2 weeks ago

    Melbourne, Victoria, Australia ANZ Banking Group Full time

    Req ID: 48504Department: AR DepositsDivision: Australia RetailLocation: Melbourne About the roleAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things- whether they're buying a home, building a business...

  • Test Lead/ Manager

    2 weeks ago

    Melbourne, Victoria, Australia Modern Hardware Full time

    Your new company HAYS Technology has currently partnered with a large south-west coast health organisation located in Geelong CBD, Victoria.We are seeking to appoint a full-time permanent Test Lead/ Manager to establish a comprehensive and adaptable testing framework based on industry best practices, utilising a risk-based testing model to define testing...

  • Test Lead

    2 weeks ago

    Melbourne, Victoria, Australia CONDUENT Full time

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • Test Lead/ Manager

    2 weeks ago

    Melbourne, Victoria, Australia Modern Hardware Full time

    Your new companyHAYS Technology has currently partnered with a large south-west coast health organisation located in Geelong CBD, Victoria.We are seeking to appoint afull-time permanent Test Lead/ Managerto establish a comprehensive and adaptable testing framework based on industry best practices, utilising a risk-based testing model to define testing scope,...

  • Test Lead/ Manager

    2 weeks ago

    Melbourne, Victoria, Australia Modern Hardware Full time

    Your new companyHAYS Technology has currently partnered with a large south-west coast health organisation located in Geelong CBD, Victoria.We are seeking to appoint a full-time permanent Test Lead/ Manager to establish a comprehensive and adaptable testing framework based on industry best practices, utilising a risk-based testing model to define testing...

  • Test Lead/ Manager

    2 weeks ago

    Melbourne, Victoria, Australia Modern Hardware Full time

    Your new companyHAYS Technology has currently partnered with a large south-west coast health organisation located in Geelong CBD, Victoria.We are seeking to appoint afull-time permanent Test Lead/ Managerto establish a comprehensive and adaptable testing framework based on industry best practices, utilising a risk-based testing model to define testing scope,...

  • Test Lead

    2 weeks ago

    Melbourne, Victoria, Australia GenTrack Full time

    The Company Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it...

  • Test Lead

    2 weeks ago

    Melbourne, Victoria, Australia Gentrack Full time

    The Company Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it...

  • Test Manager/test Lead

    2 weeks ago

    Melbourne, Victoria, Australia Preacta Full time

    Test Lead/Test ManagerMelbourne$1000 per day - 6 month contractPreacta Recruitment have an urgent requirement for a highly experienced Test Manager to join market leading FMCG business in Melbourne.We are looking for someone to start immediately, on a 6 month contract for a large complex program of work.You will manage execution of a number of testing phases...

  • Test Lead

    2 weeks ago

    Melbourne, Victoria, Australia Davidson Group Services Full time

    About the CompanyDavidson Technology are currently supporting one of Australia's most renowned companies that operates at the forefront of the ICT industry to deliver high quality services to millions of customers.We are seeking a Test Lead for a 6-month initial contract role, with potential for extension. This role is 100% on-site, with no WFH options...

  • Test Lead

    2 weeks ago

    Melbourne, Victoria, Australia Total Resource Solutions Full time

    Job Title: Test LeadLocation: Melbourne, AustraliaContract Duration: 6month + 6 months rollingOur client, a leading financial services organization, is seeking an experienced Test Lead to work on an exciting digital transformation project. As the Test Lead, you will be responsible for leading the testing effort for the transformation of their online members...

  • Test Lead

    2 weeks ago

    Melbourne, Victoria, Australia Osborne Richardson Australia Full time

    Salary:$900/day Plus SuperLocation:VIC - MelbourneRef:OB/0562Description:Osborne Richardson specialise in public sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience. To 26 Apr 24 initially- $1,000/day...

  • Test Lead

    2 weeks ago

    Melbourne, Victoria, Australia HiTech Group Full time

    Exciting opportunity within a Federal Government Department 12 month contract + 12 month extension Rewarding daily rates $$$ A leading Federal Government department is looking to engage a skilled Digital Test Lead to join a highly skilled team. In this role you will assist with conducting testing activities across concurrent ICT digital projects to ensure...

  • Test Lead

    2 weeks ago

    Melbourne, Victoria, Australia SICE Pty Ltd Full time

    SICE ANZ has an exciting opportunity for a Test Lead to join and work on the design and execution of the testing activities of the back office system for one of our projects.The role will be responsible for:Leading the team in software testing including reviewing requirements, specifications and defining test conditions.Establish the scope of testing....

  • Test Practice Lead

    2 weeks ago

    Melbourne, Victoria, Australia Latitude IT Full time

    Perfect permanent opportunity for an established Test Practice Lead Negotiable remuneration + hybrid in Melbourne, Sydney, or Brisbane Experience in the utilities industry highly regarded but not essentialAre you passionate about testing and quality assurance? Do you want to join a dynamic and innovative IT team within one of Australia's leading energy...

  • Test Lead

    2 weeks ago

    Melbourne, Victoria, Australia Milestone It Full time

    Added Monday 13th of May :29:39 AM Do you thrive in a collaborative environment and have a knack for leading high-performing testing teams? Are you excited by the prospect of working on a variety of projects and making a real impact on a growing Melbourne tech company?Milestone IT, a leading recruitment agency in Melbourne Docklands, is looking for a...

  • Test Lead

    2 weeks ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Calling all passionate Test LeadersDo you thrive in a collaborative environment and have a knack for leading high-performing testing teams? Are you excited by the prospect of working on a variety of projects and making a real impact on a growing Melbourne tech company?Milestone IT, a leading recruitment agency in Melbourne Docklands, is looking for a...

  • Test Lead

    2 weeks ago

    Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    Added Monday 13th of May :29:39 AM Do you thrive in a collaborative environment and have a knack for leading high-performing testing teams? Are you excited by the prospect of working on a variety of projects and making a real impact on a growing Melbourne tech company?Milestone IT, a leading recruitment agency in Melbourne Docklands, is looking for a...

  • Test Lead

    2 weeks ago

    Melbourne, Victoria, Australia Bupa Full time

    Opportunity snapshot Manage and deliver testing across small to medium projects or programs of work within BUPA Technology by adhering to and implementing of the missions, goals, standards, and test processes that- have been established for Bupa Australia's (ALM) Application Life Cycle Management 12. Responsibilities Provide guidance and support to both...

  • Test Lead

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Transurban Full time

    Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.About the roleWe're seeking a Test Lead to implement Testing...