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Warranty Adjudicator
3 months ago
About our Company
Volkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney home to some of Australia's most recognisable brands which include Audi, CUPRA, Skoda and Volkswagen.
WHY GROUP AFTERSALES
The Group Aftersales team is focused on delivering an exceptional ownership experience for customers with Volkswagen, Škoda, CUPRA and Audi vehicles. The team works closely with our dealer network to ensure vehicle servicing, repairs, maintenance, spare parts, accessories, technical support and customer care are delivered to the highest standards for our customers.
About your new Role
This role reports into our Warranty Operations Manager based in our Zetland office 3 days per week and 2 from home. In this role you will be responsible for the adjudication of warranty claims put through via our dealer network in line with VGA Global policies, standards and procedures across all 5 brands within our group.
Your main responsibilities will include:
- Adherence to the VGA claims quality standards through quality analysis of Warranty claims with our dealer network
- Advise, guide and support dealers through problem solving, operational and technical knowledge throughout the claims process
- Conduct Warranty and Goodwill claim Adjudication in detail through Business intelligence tools, Flag areas of improvement and provide feedback
- Support Warranty Operations Manager in ad hoc complex warranty topics and projects involving internal and external stakeholders
- Communication through email and phone for claims and dealer related tasks
About you
To succeed in this role, you will need to possess the following:
- Strong experience within insurance claims, warranties or similar preferred
- Automotive understanding from a technician, customer service or dealer related role preferred or knowledge of Volkswagen Group brands desirable
- Extensive communication skills and attention to detail
- Experience with Microsoft office suite, systems and BI tools preferred
- Strong analytical, organizational and time management skills
- Practical problem solving skills with an operational focus
Our Benefits, Rewards and Recognition include:
- A culture of continuous learning, growth and development. You will receive access to LinkedIn Learning and personal development opportunities which is why over 25% of our vacancies are filled by internal candidates
- Flexible working arrangements with our hybrid work model balance office and home for ways of working along with remote location working arrangements for up to 10 days anywhere in Australia
- Additional leave including VGA Day paid leave day, birthday leave and paid parental leave of up to 20 weeks at full pay or up to 40 weeks at half pay
- Annual fitness and wellbeing subsidy towards a facility of your choice
- Access to the VGA Car Lease Program
- Discounts on Audi, Cupra, Skoda and Volkswagen car purchases
- Free entry to Dubbo and Taronga Zoo for you and your family
- Work in an award winning state of the art newly refurbished building recognised by Master Builders Association Australia – our offices include onsite parking and a convenient location with close proximity to a train station
Why Volkswagen Group Australia (VGA)?
Working at VGA provides opportunities for growth, personal development, and career opportunities, we also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.
If this sounds like the role and place for you to drive your career to great heights with a world-class organisation, APPLY NOW
Volkswagen Group Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.
To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.
Successful applicants will be required to complete background checks through our external provider as a condition of employment.
If we can provide support with access requirements throughout the recruitment process or answer any role specific enquiries please reach out to the dedicated Talent Acquisition Business Partner Pamela Sutherland through email at
