Manager Sme Airline Product Design Partnerships

2 weeks ago

Melbourne, Victoria, Australia Qantas Airways Limited Full time
Challenge yourself to drive the strategic design of the SME Product Suite and evolving customer value proposition

  • Take an opportunity to manage the SME airline's commercial partnerships
  • Flexible on location, however travel is required to Head Office in Mascot, NSW on a regular basis


As the Manager, SME Product Design & Partnerships you will take ownership of the Customer Value Proposition, reviewing it and introducing new features that ensure SME products meet flying customer needs and, ultimately, achieve SME revenue and market share targets.

You will work with a range of key stakeholders across the Group including the immediate SME team and the broader Qantas Group including Loyalty, Jetstar, Digital and IT, to align on objectives and drive consensus.

You will also demonstrate leadership and mentoring capabilities, managing two direct reports.


This role is also responsible for managing the SME airline's external commercial partnerships and most importantly, the SME relationship with Agency Partners.

You will design and manage initiatives that ensure greater share of wallet for Qantas, and act as the conduit and escalation point as the Qantas SME representative.

You'll have

  • Tertiary qualifications in Business, Commerce, Economics or the related field
  • Indepth knowledge of the SME business segment and the Qantas existing programs
  • Strong commercial nous with a welldeveloped understanding of strategic, financial, technological and business issues
  • An ability to think creatively to design customerled products that also deliver to commercial revenue and market share targets
  • General management skills, including strong influencing and people management capabilities
  • Advanced analytical skills with the ability to derive business decisions from data
  • An ability to understand and arbitrate tradeoffs and compromises between business vision an technical feasibility
  • Prior experience in product ownership, particularly the design of products to meet customer needs and maximise commercial value, is highly regarded
Why Qantas?


There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas.

Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.

While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and additional purchased leave options.
  • We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
  • We'll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.
Be a part of something special and play your part in the Qantas story - get in touch today.

Applications Close:
Tuesday, 14th March

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