![Temperzone Limited](https://media.trabajo.org/img/noimg.jpg)
Group Service Manager
1 week ago
Temperzone is a prominent manufacturer and distributor of innovative air conditioning and ventilation products across Australasia, Southeast Asia, and China. They are the exclusive distributor of Hitachi Cooling & Heating products in Australia and New Zealand. The company emphasizes best manufacturing practices, creative design, customer service, and technology to ensure quality delivery.
Job Description- Manage all after-sales services in ANZ to shape the customer experience and drive business success
- Responsibilities include operational, administrative, parts sales, and technical aspects, requiring leadership, problem-solving, and customer service skills
- Build strong relationships with major clients, deliver exceptional service, and contribute to overall business success
- Develop and implement a group strategy for after-sales services to enhance customer experience and reduce costs
- Proficiency in Microsoft Office Suite and relevant software
- 5-7 years of experience in service management
- Strong leadership, problem-solving, and communication skills
- Experience in customer dispute resolution and diagnostics
- Team collaboration and awareness of installation codes
- High level of customer service orientation
- Budget management, financial analysis, data analysis, and reporting skills
If you are a team player with a strong work ethic, drive, initiative, and attention to detail, you can expect excellent working conditions, supportive management, training, development, and career growth at Temperzone. They offer a competitive remuneration package and value diversity and inclusion.
The selected candidate must undergo a pre-employment medical check and a national police check. Only candidates eligible to work in Australia are encouraged to apply.
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