Luxury Service Receptionist

1 week ago

Sydney, New South Wales, Australia AUTOrecruit Full time

Our client is renowned for delivering exceptional customer service and automotive excellence. They have a strong history behind this exclusive brand and offer a rewarding, employee-focused culture.

As a Service Receptionist, you will be the face of the department, providing unparalleled service to their brands valued customers.

Your responsibilities will include:

  • Ensure timely communication with completion of work requests from various departments.
  • Act as an intermediary between customers and Service Department, relaying information and forwarding messages accurately and in a timely manner.
  • Hosting the showroom where necessary and ensuring customers in the lounge have been looked after with refreshments.
  • Managing inbound and outbound calls.
  • Manage 'service' email address and online enquiries / bookings.
  • Assist in managing bookings and repair order creation.
  • Ensure service reminder calls/emails and data are managed and updated.
  • Manage service re-booking calls and appointments.
  • Repair order filing.
  • Manage adequate levels of current POS material within Service Department.

Key Requirements for this position include:

  • Previous experience in a customer service/receptionist role, preferably within the automotive industry.
  • Proficiency using Microsoft programs (Word, Excel & Outlook) as well as internal DMS (currently Titan) and PAG IT systems.
  • Exceptional written and verbal etiquette.
  • Able to manage large amounts of data with high accuracy.
  • Proficient in multitasking and prioritising workload.
  • Impeccable personal presentation.

If you are passionate about delivering exceptional customer service and eager to join a renowned automotive dealership, we encourage you to reach out to us

For further information please contact Chris Fowler on quoting job number AC7491. Applications, queries and expressions of interest can be forwarded by email to

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