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NOC Manager (6 month FTC)
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Description

LEADERSHIP thrives here

ABOUT BAI COMMUNICATIONS
It's an exciting time to be part of BAI Communications. As a leading communications infrastructure provider, our technical excellence is sought after around the world. Building on our ground-breaking achievements, we continue to expand our operations, helping connect people, support communities and advance economies.

In Australia BAI operates one of the most extensive broadcast networks in the world across 752 sites in Australia.

We provide 1,985 fully managed television and radio broadcast services, delivering 126 million broadcasting hours to 99% of the population and provides tower and fibre co-location services for mobile network operators, service providers, enterprise, and public sector customers.

In Australia's harsh environment, our network allows Australia's public national broadcasters to maintain connection with Australians through floods, bushfires, cyclones and other natural disasters.

ABOUT THE ROLE

This role will lead, mentor and develop the Broadcast Network Operations Team leaders and their staff, ensuring optimal rostering and performance standards.

The role will oversee the integration of new technology, processes and platforms into the service management centre, fostering a high-performing environment that delivers quality service efficiently delivering against Service Level Agreements (SLAs).

Managing a team of 7, this is a 6 month contract where we are looking for you to join us as soon as possible.

DUTIES:

• Coach, develop and manage NOC TLs to enable them and their teams in delivering to Service Management Goals
• Oversee and manage roster, ensuring effective supply and demand and fatigue management
• Develop and define strategy into the control room to employee and customer experience while retaining efficiency and quality.
• Drive a culture of accountability, empowerment and accountability for the customer experience across the control room
• Enable principles aligned to our Health, Safety and Environment framework
• Identify and develop training requirements for NOC staff relative to the required capability of their role
• Provide Technical guidance for the Service Management team, collaborating to coordinate investigation reviews
• Develop and maintain a quality assurance framework within the NOC
• Participate in improvement groups and forums, leading the I.T and Ops Forum
• Meet regularly with customers / potential customers and when called to, give presentations. Ensure that actions resulting from such meetings are carried out effectively and within agreed timescales
• Be a point of escalation for customer enquiries into the Service Management Centre. This may include out of hours support

SKILLS & EXPERIENCE

• Advanced experience working with broadcast hardware and software.
• Strong knowledge of broadcast fundamentals and theory of operations.
• Solid experience with network design and configuration
• Knowledge of network telemetry and element management
• Experience working in a large team environment with multiple stakeholders
• Experience in ITIL Service Management Practices including incident, event, problem and change management
• Ability to interpret, analyse and action alarms from network management systems
• Ability to raise clear and concise records in service management systems
• Ability to prepare clear and concise reports using MS Office 365 suite
• Ability to lead and supervise a shift, ensuring all personal are satisfying the requirements of their role
• Ability to lead people, setting direction and standards, delegating, motivating, empowering, developing others, recruiting talent.
• Ability to capture critical service risks and triage major incidents, documenting actions and notes in preparation for handover and presentation to all customer stakeholders
• At least 3 years' experience within the broadcasting or similar industry
• A minimum of 5 years leadership experience in a 24*7 environment and/or technical support function
• ITIL foundations qualifications

CULTURE

We stand for being courageous and doing what matters, living by our core principles; One BAI Team, Customer First, Adapt and Learn and Drive Sustainable Growth, you will be provided with every opportunity to thrive at BAI.

BENEFITS
Some of the reasons you should consider working with us include:

• Our people and a genuine sense of inclusion and belonging with a dedicated Diversity, Equity and Inclusion strategy, Champion Network, membership with the Diversity Council of Australia and access to resources and events.
• A focus on personal and professional development with an established performance framework and access to LinkedIn Learning.
• Access to flexible working arrangements, charity and volunteer leave.
• A wellbeing agenda that includes access to an Employee Assistance Program and regular health care checks
• Rewarding high pe

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