OCC Controller

• Full time position - immediate start available
• Fast paced Operations Control Centre environment within public transport
• Excellent time management and communication/interpersonal skills essential

About us

At Busways, our core focus is on quality customer service, stakeholder engagement and employee development.

For over 80 years, we've delivered a professional, reliable standard of service. We currently operate bus service contracts for Transport for NSW in Western Sydney, North Shore and West, Central Coast and North Coast and the South Australian Public Transport Authority in Adelaide's Outer South.

With a team of more than 2,800 people, committed to transporting over 53.7 million passenger journeys each year, we pride ourselves on taking a proactive approach to public transport delivery to ensure that the customer journey is seamless as possible.

The Opportunity

We have a full-time vacancy for a dynamic and motivated Operations Controller to join our National Support Office located in Pymble. This is an exciting opportunity to be a part of a fast paced environment that provides great job satisfaction in a supportive team unit within a growing company.

About You

You are someone who thrives in a busy environment, thinks quickly on your feet and is not afraid of a challenge. Able to work autonomously or within a team environment and with great attention to detail and excellent coordination skills, you will know how to prioritise work and have the willingness to learn new skills and software systems.

Role Responsibilities

Working in the Operations Control Centre (OCC) will provide insight into the daily operations of the public transport industry. Being a part of an office/traffic control environment where you are responsible for communicating accurate information to our bus drivers. Reporting to the Operations Control Centre Manager, this role requires you to have a mature and professional approach with excellent communication skills.

The responsibilities of the role will include but are not limited to:

• Data entry tasks through Microsoft Office suite (Excel & Word)
• Monitoring bus movements across our network through using screen based equipment and bus graphs/maps
• Dealing with incident management and government reporting guidelines
• Adhering to and enforcing set KPI's
• Monitoring and maintaining our in-house programs
• Monitoring and responding to our bus drivers through two-way communication systems (i.e. two-way radios) and, liaising with bus drivers to direct and instruct movement across Busways' operational networks
• Implementing alternative plans in the event where accidents or disruptions occur to Busways' operational networks
• Working as part of a team and autonomously when necessary
• Liaising with customers after hours via messages for our Cooee on demand service

The successful applicant will be required to have flexibility in their start and finish times in order to accommodate operational needs. This allows us to ensure that our OCC department are able to monitor our hours of service (i.e. the times in which our buses are out on the road).

Essential Experience/Skills

• Excellent communication skills to provide clear and concise information to our bus drivers
• Intermediate computer skills - experience in using including Microsoft Office suite (Word, Excel, Outlook)
• Ability to work under pressure within a fast paced environment and completing multiple tasks at any given time
• Demonstrable problem-solving and attention to detail skills
• Strong interpersonal skills, with a track record as a team player
• A can-do attitude and willingness to take ownership
• A valid NSW drivers licence
• Must be either a Permanent Resident or Australian Citizen

Desirable Experience

• Knowledge of the Greater Western Sydney region
• Operations/controller experience within a similar industry or scope

Prior experience within a similar role is preferred. Full training will be provided to the right applicant that demonstrates the potential to work within such environment.

Great work environment

We foster a fun, flexible and friendly working environment that encourages its employees to learn and develop:

• Fitness Passport, a great scheme allowing you and your family to access multiple pools and fitness facilities around Sydney and regional NSW all under one competitive membership fee
• Employee Assistance Program by Benestar, giving you and your family access to an independent organisation that provides a broad range of personal support services
• Office Lunch Club, providing access to discounted meals at work
• Modern office environment, including large communal kitchen and outdoor lunch space, coffee machine, free fruit and periodic company lunches

Apply now

If you believe this is the perfect role for you, please apply by submitting a resume and a cover letter that specifically addresses your skills and experience in relation to the role, duties and required skill-set. Individual applications will be processed as soon as they are received so if this position is for you, apply today

Busways is an Equal Opportunity Employer that is committed to achieving a diverse workforce. We strongly encourage applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, LGBTIQ+, people with disabilities, religious beliefs and ethnicity.