Clinical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia LifeHealthcare Full time
Clinical Support Specialist - Neurosurgery Robotic Exoscopes - VIC

  • Sales
  • Clinical Support Specialist
  • Melbourne
  • Permanent
4/5/202- Leading independent distributor of medical devices

  • Excellent rewards for high performing employees
  • Flexible working arrangements


At LifeHealthcare we believe Australian and New Zealand healthcare professionals and patients should have access to world-leading medical devices, whilst ensuring long-term economic sustainability within the healthcare system.

As a leading independent distributor of medical technology, we bring innovative medical solutions to healthcare professionals by partnering with world leading companies who share our vision for innovation and making a real difference to people's lives.

At LifeHealthcare, our passion is health, and our purpose is helping to make life better for others.

As an organisation, we are guided by a set of values - Accountable, Agile, Authentic and Customer Centric that define our character and culture.

We encourage and support employees to live our values every day, whilst offering a range of benefits including health insurance discounts, career opportunities across the EBOS Medical Technology Division, generous parental leave, employee referral programs, employee share program, opportunity to purchase leave, volunteer leave, flexible work arrangements and financial rewards for individual and company performance.

There has not been a more exciting time to join a team where you can grow and innovate. The worlds your oyster in this autonomous role where you will be given every opportunity to grow your career. You will be well supported in learning the business and our products and encouraged to perform at your best.

You'll stand out from the crowd if you have:

  • A strong work ethic and professional outlook
  • A cando attitude and can work both autonomously and as part of a team.
  • A solid knowledge of neuro anatomy
  • Experience training customers on complex products and working in operating theatres.
  • Experience in high end capital Medical Technology such as surgical cranial/spine
  • Excellent communication skills, strong relationship building skills and the ability to quickly become a trusted advisor to customers.

You'll be responsible for:

  • Providing site and clinical support for procedures when required.
  • Building relationships with our key surgeons and other theatre staff.
  • Conducting regular hospital inservices and delivering training to operating room staff, hospital technicians, CSD personnel, ICU and radiology in metropolitan and some country regions.
  • Liaising with the NSM, BDMs, STM and other internal stake holders daily in terms of coordinating case coverage and workload.
  • Maintaining and monitoring monthly inservice records on your accounts to ensure records are current.
  • Maintaining customer account profiles within the LifeHealthcare database to ensure customer details and call activities are current.
  • Participating in afterhours / weekend case support if required to assist the national team.

And to be successful we think you'll need:

  • Bachelor's degree in science, nursing, physiotherapy, paramedic science, biomedical engineering or similar preferred
  • Preferably 2+ years experience in medical devices (neuro, spine or capital preferred).
  • Direct experience working in an operating theatre environment (preferred).
  • Resilience and versatility: you can work autonomously or in a team and are passionate about providing first class customer service.
  • Current driver's license (essential)


LifeHealthcare is a company of the EBOS Medical Technology Division which also includes an allograft manufacturing (Australian Biotechnologies), an aesthetics division (Cryomed) and a South-East Asian distribution business (Transmedic).

The mission of EBOS Medical Technology is to provide life-changing medical solutions to patients across Asia-Pacific. We have over 1,000 employees in the division, with exposure across 9 different countries.

This gives us the opportunity to impact a greater number of patients and provide employees with a richer career experience through exposure to various market and therapeutic areas of medical technology.


If this all sounds like something you want to be a part of, APPLY now and watch your career grow as you select the footprint to influence access to the best medical technology for our patients.

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