Service Operations Analyst – IT Operations

1 week ago

Brisbane, Queensland, Australia The Star Ent Group Full time
Service Operations Analyst – IT Operations & Services

Apply now Job no:
Work type: Permanent Full Time
Location: Brisbane
Categories: Technology

At The Star Entertainment Group, we aim to be Australia's leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.

Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.

As our Service Operations Analyst reporting to the Service Operations Manager, you will ensure all IT business services and environments are monitored and available 24/7, allowing memorable customer experiences with technology that meets The Star's guest service expectations.

This is a fantastic opportunity where you will provide guidance and support to other Service Operations Analysts and IT Management and ensure compliance with relevant statutory and regulatory requirements.

A few of your responsibilities:

  • Provide 24x7 enterprise monitoring across The Star Entertainment Group properties and key business systems, applications and services to ensure maximum up time. This includes using, maintaining and enhancing the available monitoring tools to proactively identify and action potential issues prior to them becoming incidents.
  • Provide 24x7 support to both internal and external clients.
  • Complete all system checks/duties and oversee the execution of all Operational Daily Tasks.
  • Successfully perform planned/scheduled tasks that are part of change requests such as: monthly patching of servers, stopping/starting of services and troubleshooting.
  • Provide first and second level support and guidance to resolve incidents at first contact. This includes, casino gaming systems, F&B systems, hotel systems, corporate systems, password resets, user account creation, general user support of business applications, hardware and peripheral hardware support.

What we are looking for:

  • Demonstrated experience in support of high performing and highly available systems is desired
  • Minimum one year experience supporting desktop & server environments
  • Strong general judgment and action orientation coupled with strong problem-solving skills in a complex IT environment
  • Experience writing technical documentation
  • Strong customer service focus with a realistic viewpoint on timeframes and limitations of environment

About you:

You have excellent problem solving skills and are customer service focused. You take pride in delivering work to the highest standard, with excellent time management and teamwork skills, and can work independently and connect with stakeholders at all levels.

Your role will be pivotal in shaping the success of our IT Operations & Services department by ensuring our systems are monitored and maintained for our internal and external clients.

What we can offer you:

  • Complimentary meal on site every day including hot meals, sandwich bar and more
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Flexible working arrangements
  • Discounted parking + other transport options (dependent on property)
  • Up to 30% discounts across award winning restaurants and accommodation
  • An organisation that values diversity, teamwork and being your best self
  • Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
  • Paid Parental leave from Day 1, Secondary Carer's leave also on offer

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

Each team member is expected to champion The Star's Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star's culture.

Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

Advertised: 24 May 2024 E. Australia Standard Time
Applications close: 23 Jun 2024 E. Australia Standard Time

The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.

We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.

#J-18808-Ljbffr

  • Shift Operator

    1 week ago

    Brisbane, Queensland, Australia Australian Terminal Operations Management Full time

    About ATOMATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering.Our team is made up of a great network of experts with a wealth of experience in providing the very best in terminal operations in Australia. We have a...

  • Service Operations Analyst – IT Operations

    1 week ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    At The Star Entertainment Group, we aim to be Australia's leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and...

  • Client Operations Analyst

    1 week ago

    Brisbane, Queensland, Australia Iress Full time

    Client Operations Analyst - Superannuation page is loaded Client Operations Analyst - Superannuation Apply locations Brisbane time type Full time posted on Posted 3 Days Ago job requisition id V-08908 See yourself being part of a large, transformational change? This could be the role for you At Iress, we make things happen We believe technology should...

  • Phantomworks Operations Analyst

    1 week ago

    Brisbane, Queensland, Australia Boeing Company Full time

    Phantomworks Operations Analyst - Fast Air / ABM | BrisbanePhantomworks Operations Analyst - Fast Air / ABM Posted on 14-Jun-2024 Application Close Date: 28-Jun-2024 Location: Brisbane Category: Position Type: Permanent Job Reference: BOE/ Attachments: Share This: Boeing PhantomWorks Global is seeking an experienced Fast Jet Aircrew or Air Battle...

  • Phantomworks Operations Analyst

    1 week ago

    Brisbane, Queensland, Australia Boeing Full time

    Phantomworks Operations Analyst - Fast Air / ABM Business/Systems Analysts (Information & Communication Technology) Full time Add expected salary to your profile for insights Boeing PhantomWorks Global is seeking an experienced Fast Jet Aircrew or Air Battle Manager to join the Virtual Warfare Centre in Brisbane as an Operations Analyst (OA).The Virtual...

  • Operations Support Analyst

    1 week ago

    Brisbane, Queensland, Australia Programmed Full time

    We are seeking a hands-on customer service driven Operations Support Analyst to join our Defence Industry client and enhance our company's operational efficiency. Responsibilities: Monitor and maintain systems, and applications to ensure optimal performance. Identify and troubleshoot issues, resolving them promptly to minimise downtime. Analyse operational...

  • Operations Analyst

    1 week ago

    Brisbane, Queensland, Australia Boeing RIV Site Full time

    The Opportunity Boeing PhantomWorks Global (PW) is seeking an experienced Air Battle Manager to join the Concepts and Analysis team in Brisbane as the Operations Analyst-ABM.The Concepts and Analysis team has been providing decision support services to the Australian Defence Force, other government agencies and US Boeing Defence and Space for more than...

  • Operations Analyst

    1 week ago

    Brisbane, Queensland, Australia Perigon Group Full time

    Agricultural Asset Management Business Flexible work environment Flexible work environmentArgyle Group was established in 2007 & specialises in the management of investments in Australian water rights, farmland, agribusiness, agricultural supply chain infrastructure and private equity farmland operations.Argyle are now seeking anOperations Analyst to support...

  • Lead Security Analyst

    1 week ago

    Brisbane, Queensland, Australia Kinetic IT Full time

    Lead Security Analyst Apply now Job no: OCREQ0025165 Employment type: Full Time Location: Canberra, Brisbane, Perth Categories: Cyber Security About the role: Kinetic IT are currently looking for a Lead Security Analyst to join our SOC team on a full-time permanent basis. The Lead Security Analysts will also work closely with technical teams and...

  • Phantomworks Operations Analyst

    1 week ago

    Brisbane, Queensland, Australia Boeing RIV Site Full time

    Boeing PhantomWorks Global is seeking an experienced Fast Jet Aircrew or Air Battle Manager to join the Virtual Warfare Centre in Brisbane as an Operations Analyst (OA).The Virtual Warfare Centre team has been providing decision support services to the Australian Defence Force, other government agencies and US Boeing Defence and Space for more than fifteen...

  • Operations Analyst

    1 week ago

    Brisbane, Queensland, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for...

  • Operations Analyst

    1 week ago

    Brisbane, Queensland, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for...

  • Operational Analyst

    1 week ago

    Brisbane, Queensland, Australia BHP Full time

    About BHPAt BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...

  • Phantomworks - Operations Analyst - Air

    1 week ago

    Brisbane, Queensland, Australia Boeing RIV Site Full time

    Boeing PhantomWorks Global is seeking an experienced Fast Jet Aircrew or Air Battle Manager to join the Concepts and Analysis team in Brisbane as an Operations Analyst (OA).The Concepts and Analysis team has been providing decision support services to the Australian Defence Force, other government agencies and US Boeing Defence and Space for more than...

  • Aml Operations Analyst

    1 week ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About the Role- An exciting opportunity exists for an analytical individual with understanding of AML/CTF typologies, to join BOQs Financial Crime Operations team as AML Operations Analyst:- Join ASX 100 finance leader:- Melbourne or Brisbane, based role.Join Bank of Queensland's Financial Crime Operations team in the AML Operations Detection team, to...

  • Designer

    1 week ago

    Brisbane, Queensland, Australia Mantel Operations Full time

    Welcome to Aginic, a consultancy where some of the country's brightest data analysts, engineers, agile coaches, designers, and cloud architects blend their technical skills with a desire to deliver impactful insights that solve business problems.We're also part of Mantel Group which is an Australian-owned,'house of brands' company which includes our sister...

  • Phantomworks Operations Analyst

    1 week ago

    Brisbane, Queensland, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for...

  • Investment Operations Analyst

    1 week ago

    Brisbane, Queensland, Australia Perigon Group Full time

    Large, sophisticated superannuation business. CBD location offering flexible work arrangements. Respected Brand, exciting period of growth, career developmentThe CompanyThis highly respected investments business, who has recently gone through significant growth and change is looking to add an Investment Operations Analyst to the team. This is a permanent...

  • Phantomworks Operations Analyst

    1 week ago

    Brisbane, Queensland, Australia The Boeing Company Full time

    Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...

  • Phantomworks - Operations Analyst - Air

    1 week ago

    Brisbane, Queensland, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for...