Provider Partnership Coordinator

2 weeks ago

Sydney, New South Wales, Australia International SOS Full time

The Role:

International SOS


International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries.

International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
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Hybrid working structure
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Join a Global Company in fast growth for over 30 years
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Dynamic, stimulating, and international environment:

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Leading global medical and travel security services organisation.

The Provider Partnership Coordinator is responsible for supporting the relationships of strategically selected host nation providers to the TRICARE Overseas Program (TOP) Network.


The Provider Partnership Coordinator will be providing support for participating providers to fulfil on the requirements of the program and ensuring they are satisfied with the agreed processes for Medical Records collection.


Key responsibilities:

Key responsibilities:

  • Manage new provider partnerships.
  • Manage daytoday relationships and regionspecific needs of assigned area of responsibility.
  • Deliver periodic status reports to internal and external clients.
  • Provide ongoing provider support through issue resolution and customer service in the provision of medical records.
  • Recognize key problem areas of client and / or provider concerns and coordinate resolution.
  • Regular visits across the region (60% travel)

About you:

  • Proven service delivery experience in a professional services B2B environment or account management experience or program management experience
  • Ability to establish and maintain relationships with clients / providers / suppliers and cross departmental team members.
  • Innovative, creative problem solver with an eye for detail and accuracy
  • Analysis of numerical data, verbal data, and all other sources of information
  • Highly proficient in English (written and verbal)
  • Additional Asian Language an advantage
  • Full and valid working rights in Australia
  • Full Driver's license an advantage

Benefits:

  • Multinational company with a history of yearonyear growth
  • Option of also working from a purpose built, state of the art health coordination centre in Sydney CBD with great access to local restaurants, cafes, and shops.
  • Opportunities to expand your career working with an Australian and established international network.
  • Supportive, inclusive, and collaborative office environment with daily breakfast and much more

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