Head of Operations

2 weeks ago

Sydney, New South Wales, Australia Gaming Laboratories International Full time

While providing integrity to the casino and gambling industry for over 33 years, GLI has established an incomparable team of professionals.

Join a successful, growing team by as a Head of Operations for our Australia offices.

You will be able to leverage your natural leadership abilities by developing and supporting a team of professionals while harnessing relationships with clients in a diverse and challenging business climate.

We are seeking a professional like you to support our business targets by implementing strategic growth plans and delivering sales results.

Who We Are

With over 33 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems.

We are proud of our stability and our history of world-class customer service delivery to more than 480 jurisdictions worldwide.

Why You Should Work Here
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries and a company culture focused on a positive work experience for our employees. Our team members have the opportunity to communicate and collaborate with colleagues around the world. This position offers also offers ample travel opportunity.

What You Will Accomplish Here
Our customers are manufacturers, regulators and operators within the Gambling industry.

This is both an operations and client service-focused position for someone who will not only foster and maintain business relationships with clients, but who will also have on opportunity to oversee and cultivate our office culture for the Australia and Macau offices by supporting our employees who ultimately provide sustainable value.

This position will effectively oversee our offices and support our clients by focusing on the following:

  • Overseeing business operations to win and grow business by achieving financial goals and objectives.
  • Identifying strategic technical and regulatory opportunities.
  • Overall management of clients for the achievement of customer satisfaction and revenue generation.
  • Setting clear goals for direct reports by communicating job expectations, appraising work performance, and providing regular feedback.
  • Developing processes and procedures to enhance operational efficiencies.
How You Will Be Successful

  • You will be diligent, communicative, and collaborative.
  • You will know who your audience is and what your deliverables are.
  • You will exercise good judgement that is in the best interest of the Company.
  • You will be open minded to new processes and adaptable to change.
  • You will model behaviors consistent with the Company's values, setting the same expectations for your team.

Education, Experience and Skills:

  • Bachelor's degree, diploma, certificate or equivalent in Marketing, Communications, Business, Engineering, Sales or a related field is preferred but not required.
  • A minimum of five (5) years of progressive experience in a related position is required.
  • A minimum of 3 (three) years of experience supervising, overseeing or directly managing a team of employees is required.
  • Must have experience creating and delivering convincing presentations to seniorlevel clients.
  • Must have excellent communication and interpersonal skills with experience in collaborative decisionmaking across technology, sales, and customer teams.
  • Must be comfortable with translating business challenges into solutions.
  • This position may work remotely but must be willing to travel 30%, including occasionally on short notice.
  • Ability to work nontraditional hours, including weekends and holidays and extended hours beyond the traditional workweek
Gaming Laboratories International (GLI) is a gaming services company.

Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions.

If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.


This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job.

The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

GLI is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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