Category Coordinator

2 weeks ago

Sydney, New South Wales, Australia Pet Circle Full time

At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together.

Over the past ten years, we've scaled to become one of Australia's Top 5 eCommerce companies and the No.1 player in the Online Pet industry.

We will accelerate our growth as we continue on our mission to disrupt the way that pet parents discover & shop for the products they love.

The pet industry is booming (it's a $15billion dollar industry) and pets are holding bigger spaces in our hearts and homes than ever before.

Online penetration of the pet industry is going to grow exponentially in the next 5 years. This is a unique opportunity in your career to be part of our exceptional growth story.

Founded and headquartered in Sydney, our team is now over 750 people strong and are based across Australia, New Zealand and the Philippines.


The Opportunity
Pet parents across Australia have come to love Pet Circle for a lot of reasons. One reason is our incredible range of products, the largest pet supplies range in Australia.

The second reason is they can trust our specialist knowledge to give them all the information they need to buy the right things for their furry friends.

As part of the Merchandising team, you'll be integral to building on those reasons why our customers love us. Our range will multiply in size, and our specialist knowledge will only get stronger.

You'll be directly responsible for ensuring that our customers are provided with accurate, informative and engaging information as they navigate our website.


What You'll Be Doing:

  • Work directly with our Category Managers and suppliers to prepare products to golive in our backend system
  • Actively manage our product pages to adhere to our "perfect product page" standards, including imagery, setting ecomm attributes, and product information
  • Absorb and action feedback directly from our customer service, vet, and operations teams to continuously improve the onsite presentation of our products
  • Continuously refresh all product content to ensure it is current, accurate, relevant and aligned with digital merchandising and content strategy
  • Report any bugs or anomalies to our product team to ensure prompt resolution
  • Identify gaps in our product range that meet customer needs and provide recommendations to Category Managers
  • Maintain a strong understanding of our key competitors onsite changes and implications on merchandising

Your Ideal Experience / Skills:

  • Intuitive and practical approach to understanding how customers make purchase decisions, anticipating common questions Continuous improvement mindset, proactively improving the customer experience before issues arise
  • Strong computer skills having worked with Excel, Gmail and other online software platforms (any exposure to web development / graphic design would be an advantage)Comfort in working directly with external suppliers and maintaining professional relationships
  • Work effectively in a team environment and being comfortable with feedback
  • Demonstrate the ability to work under pressure, prioritise and multitask
  • Self motivated
  • Exceptional attention to detail

Why Join?:

  • We're passionate about what we do and our love for pets is the centre of our why. Becoming a pawsome Pet Circler means you're committed to help shape an entire industry pretty exciting stuff We're a stable, innovative and lowego group of people who relish challenges and aren't afraid to do what's right. Here's what we stand for;
  • We're Better Together
  • We operate with Humble Hearts and Hungry Minds
  • We truly believe that Pets Matter; pets and pet parents always have a seat at our table
  • We're Instinctively Curious. Always
  • What else is in it for you?:Pet better with our generous employee discount, product sample giveaways and Pawrental leave for your furry family
  • We're committed to flexibility and understand that it means different things to different people. For new parents, we offer generous leave for primary and secondary carers.
  • Your wellbeing is nonnegotiable. We seek to provide a collaborative, caring and safe environment, allowing you to present your full self each day. This includes things like Recharge Days and a discounted ClassPass subscription.
  • A focus on you and your development think learning tools, stretch projects, focus groups, secondments and other internal mobility opportunities
  • Join us on our animal welfare mission: we donate 10,000kg of pet food and supplies per month to pet shelters and support through our communities through team charity volunteer days
At Pet Circle we believe that collaboration and team connection is key for success.

This role will be based in Sydney with a blended working arrangement of 2+ days in our pet friendly city offices and the remainder working remotely.

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