Digital Experience and UX Lead

2 weeks ago

Melbourne, Victoria, Australia Hostplus Full time

How will you make an impact?

Are you passionate about making a positive impact on our members' dignified retirement?

As the Digital Experience and UX Lead, your mission is to revolutionize our digital landscape, ensuring our members and prospective members receive exceptional experiences tailored to their needs.

The Opportunity

Join our team and drive excellence by enhancing our digital channels. You'll collaborate across the organisation, providing strategic guidance on digital initiatives to ensure consistency and effectiveness. Reporting directly to the Executive Manager, Business Transformation, you'll champion member experience and lead the charge in transforming our digital presence.

About You

As a Digital and User Experience Lead, you'll thrive in a dynamic environment where creativity meets strategy.Here's what we're looking for:

  • Lead the use of design research techniques to uncover customer needs and pain points
  • Understand, analyse, and map complex journeys and processes to optimize user experiences
  • Develop data-driven digital solutions to enhance member engagement and retention
  • Formalise our digital design process, from research to prototyping, testing, and realisation
  • Analyse data and insights to better understand customer behaviour and guide our actions
  • Work closely with peers to develop digital experience strategies aligned with member needs
  • Champion human-centered design principles to deliver optimal member outcomes
  • Ensure digital products are designed with the customer in mind
  • Evaluate digital channel activity and use insights to improve member service
  • Enhance and manage the user experience of our digital channels
  • Collaborate with digital marketing, operational, and product development teams
  • Drive our organisation's digital transformation efforts
  • Degree or equivalent experience in Digital, eCommerce, Finance, Anthropology, Psychology, or related fields
  • Minimum of 5 years' experience providing digital experience leadership in a corporate environment
  • Sound knowledge of superannuation products and markets.

Join us in shaping the future of digital experiences for our members and prospective members. Apply now to be part of our team

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

  • Hybrid and flexible work environment
  • 15% superannuation
  • Additional paid leave over Christmas and New Year
  • Additional 5 days paid "flex leave", so that you can take time out when you need it
  • 18 weeks paid parental leave
  • 3 days community service leave
  • 4 weeks paid gender affirmation leave
  • Access to long service leave at 5 years
  • Access to subsidised financial advice
  • Dedicated per person development budget to support your growth

Just to name a few

About us

At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, neurodiverse individuals, women, and people with a cultural or linguistically diverse background. If a reasonable adjustment is required to assist you during the recruitment process, please reach out to us via email at

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.

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