Cyber Security

1 week ago


Canberra, ACT, Australia Paxus Australia Pty Ltd Full time
Posted 05 February 202- SalaryNegotiable

  • LocationCanberra
  • Job type Contract
  • DisciplineSecurity + Cyber Security
  • Reference264517

Job description:

Cyber Security Hotline Positions

Defend Australia's Cyber Space - Join the Frontline of Cyber Security


Are you passionate about cyber security and dedicated to making a positive impact in the digital world? Our client is seeking for a Cyber Security Hotline Team Leader and a Cyber Security Hotline Deputy Team Leader.

If you have a background in cyber security, customer service, or call center operations, we invite you to apply

Location:

ACT

Start Date:
Friday, 19 April 2024

Contract Duration:
Initial 3 years with a possible 12-month extension, up to 2 extensions.

Security Clearance:
Must have Baseline clearance.

Position 1:
Cyber Security Hotline Team Leader


Position Description:

As a Cyber Security Hotline Team Leader at ACSC, your role is pivotal in overseeing the team's performance and operations.

You'll provide support, conduct staff performance reviews, and lead staff training. Additionally, you will manage communication protocols and represent the ACSH at section meetings and working groups.


The contracted Team Leader will be engaged in the
ACT from 0830 to 1630 Monday to Friday (with a 30 min lunch break).

The role is based at Majura Park, Canberra,
ACT. There will be opportunities in Brisbane, QLD once positions are established. There will be no work-related travel.

Note:
Remote working options may be explored in the future.

Duties:

  • Provide afterhours support and conduct biannual staff performance reviews.
  • Deliver staff training and develop an agile training framework.
  • Review and enhance operational aspects, including Salesforce CRM updates and IVR recommendations.
  • Represent the ACSH at section meetings and working groups.
***
Position 2: Cyber Security Hotline Deputy Team Leader

Position Description:

As a Cyber Security Hotline Deputy Team Leader at ACSC, you will be responsible for managing staff rostering and performing general administrative duties.


The contracted Deputy Team Leader will be engaged in the
ACT for a minimum of 5 hrs Monday to Friday.

Hours to be negotiated.

The role is based at Majura Park, Canberra,
ACT. There will be opportunities in Brisbane, QLD once positions are established. There will be no work-related travel.

Note:
Remote working options may be explored in the future.

Duties:

  • Manage staff rostering and ongoing availability.
  • Coordinate onboarding/exiting procedures, including New Starter packs.
  • Oversee updates to support material and conduct monthly audits of accounts/access.

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