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Techcare (IT Desktop Support) Team Member - 12

3 months ago

Wollongong, New South Wales, Australia BlueScope Full time
BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people.

We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.


The Opportunity


We're committed to ensuring our business represents the communities in which we operate - and that includes supporting the representation of women across our workforce.

We are proud of the gender diversity across our business, we have a female CEO, over 50% of our executive team are female and we have been named an Inclusive Employer in by the Diversity Council of Australia.


We want to offer you a career pathway with us Your journey starts as a Techcare team member based at our Port Kembla manufacturing site in NSW.

This role is offered as a 12 month fixed term.


We've been on a journey over the last few years to enhance our in-house IT capability - and our Techcare Team are proud of the increased service level we now offer our business.


What Will You Do?


The TechCare team provide on-site IT Support Services (Desktop Support), Enjoy the variety of being part of a large IT team providing on-site technical support to approximately 3000 colleagues across our manufacturing facilities in Port Kembla.

Each day you will play an integral part in providing IT support services by:

  • Providing onsite support to multiple manufacturing sites across our Port Kembla facilities (comparable in size to Sydney domestic and International Airport terminals combined)
  • Imaging and reimaging of laptops
  • Assisting our external IT Service Providers
  • Providing maintenance of both software and hardware
  • Configuring user profiles and accounts
  • Advising users and offering guidance

More About You


We don't expect you to know our industry or our business, we have an internal network to support your learning that, it's your desktop support experience that we value most.


We are looking for team player with:

  • Knowledge of IT service delivery frameworks, methodologies and process implementation
  • The ability to articulate ideas to both technical and nontechnical stakeholders.
  • Experience using Microsoft System Center Configuration Manager (SCCM)
  • Knowledge of Office365 and Windows 10
  • Experience with A/V Hardware and Systems
  • Exposure to Apple products and ServiceNow will be looked upon favourably

What's in it for you

  • Paid overtime and oncall
  • Flexible hours
  • Free parking onsite
  • Employee benefits with discounts on health and wellbeing products and services
  • Employee Assistance Program
If this sounds like the role for you, we would like to hear from you.

The BlueScope Difference


A career at BlueScope provides the opportunity to make a difference - to you, to your team, to our customers, to transforming products, processes and brands, and to an organisation intent on shaping a better built environment for all our communities.


Together we can make a world of difference.

  • Applications close Sunday 17th March 2024_