Team Manager, Registry

1 week ago

Melbourne City Centre, Victoria, Australia Workplace Injury Commission Full time
Workplace Injury Commission (WIC)
Melbourne
$128,773 per annum (plus super) + excellent mentoring and support

  • Enjoy rewarding work, a respectful culture, and the support you need to thrive
  • Competitive remuneration, flexibility, and incredible benefits
  • Play a key role supporting WIC as we help injured Victorians find a way forward
  • Join a recognised WORK180 Endorsed Employer for All Women

The impact you'll have:


At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives.

We're a robust Victorian Government statutory authority that's making an impact.

As a Team Manager in Registry you will lead and develop a team of Information Officers to provide high quality administrative support to deliver simple, seamless and timely Conciliation processes.

As an experienced leader, you will harness your skills to lead and coach a high performing, collaborative and supportive team.

As a member of the leadership team you will actively lead the delivery of WIC's organisational strategy, setting service excellence standards with a focus on enhancing the client and people experience.

In addition, you will be proactively collaborating and influencing continuous improvements.

Along with your proven experience in leading a service-delivery team, you will bring your passion in fostering an engaged team culture of belonging, care, wellbeing and connection.


Who we're looking for:

To succeed in this role, you will have**:

  • Experience creating a high performing team through building trust and belonging, shared purpose and goals, coaching and empowering and holding teams to account.
  • Proven success identifying continuous improvements and leading initiatives to improve operating efficiencies, productivity, quality, customer service or people experience.
  • Experience monitoring and managing the performance of a servicedelivery team to meet key performance objectives and consistently high quality standards.
  • Welldeveloped interpersonal skills and emotional intelligence, with the ability to develop effective working partnerships with colleagues and key stakeholders at all levels.
  • Solid foundations in business and finance acumen to understand business operations, challenges and strategies and read and interpret key financial elements that are vital to the performance, delivering our service and long term success.
For further information, please refer to our position description which is accessible on our careers page.

Resolution matters. And so do you.
We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

  • Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
  • More leave when you need it most flexible leave arrangements tailored to you.
  • Access to our 24/7 holistic mental health and wellbeing program for you and your family.
  • A progressive and supportive work environment with experienced leaders who are invested in you.
Here are some of the things we hope you'll love about working with us:

  • Help Victorians find a way forward


As a Hearing Support Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.


  • Find support and relationships that count
Respect is a key value here. We trust and empower you to be your best self, at work and home.

  • Respect today, shape tomorrow
Bring your diverse thinking and help make us even better.

  • Be rewarded for your contribution
We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Visit our careers site to find out more and read the stories of our incredible people.

Want to help us shape a brighter future? Join us.
Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Monday 17th June 2024.

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