Customer Service Team Lead
1 week ago
- Based in Warriewood with parking on site
- Excellent salary package $116,500 including bonus + Super
- Permanent Full-Time Role
- Based in Warriewood with parking on site
- Excellent salary package $116,500 including bonus + Super
With over 100 diverse brands in their portfolio the opportunity has arisen for a customer service team leader role. You will be leading a team of 7 and as a member of this close knit team you will report directly to the Operations Manager and liaise closely with the Sales Reps and Warehouse Manager.
The Role
The main objectives of the role are to manage the day to day activities of the Customer Service Team to ensure a high level of service and satisfaction are achieved at all times. The successful applicant will provide reports to the Operations Manager on sales results, loan stock etc. on a weekly and monthly basis across all product segments.
Key Responsibilities
- Manage the day-to-day activities of the Customer Service Team, including Trade Counter Sales
- Answering customer enquiries and take orders over the phone
- Enter Sales Orders in to the Pronto system
- Ensure the efficient process of the order entry AI, LucyAI
- Liaise with Warehouse staff in relation to picking slips when completed, short shipments etc and report any anomalies to the Operations Manager
- Responsible for the supply of monthly sales results to all major accounts
- Follow-up all service related credits, disputes and claims
- Authorisation of all credits in accordance with company guidelines
- Resolve customer claims and complaints
- Hold monthly Customer Service meetings to ensure information flow and any issues that may arise are resolved in a timely manner
- Liaise with National Sales Managers and Account Managers across all segments on various issues
- Keeping accurate records and providing reports to the Operations Manager of Loan Stock on a monthly basis
- Ensuring correct information and records are kept for cash sales
- Assist in the maintenance of Integrated Solutions dealers agreements and management of item security
- Ensuring flexibility to support other business units as required
- Creation and updating of process documents for the Customer Service Team transactions
- High level of proven team leadership and customer service skills of 5 years or more
- High level of general problem solving skills
- An understanding of the order process through an ERP system
- Computer literate (Microsoft Office –Advanced level)
- Able to self manage as well as work within a team environment, must be a self-starter
- Excellent communication skills, both written and oral
- High level of people skills, ability to interact with staff across all levels
- Experience with Pronto / intergrated accounting systems desirable
PLEASE NOTE this role is only open to Australian Citizens or Permanent Residents Apply Now - or - Apply with Indeed
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