IT Application Support Analyst

2 weeks ago

Adelaide Region SA, Australia Eldercare Full time

Eldercare is a leading not-for-profit aged care provider in South Australia with an excess of 1700 employees over 13 sites.

Our workplace culture embraces teamwork, innovation, and a dedication to our purpose of delivering peace of mind with our care.

_

We are seeking individuals with a clinical or care background to leverage their expertise in a dynamic IT environment.


As an_ IT Application Support Analyst_, you will be part of a team that maintains and develops Eldercare's Business Application Systems, with a focus on our new Clinical System.

Your role will involve ongoing system maintenance and user support.

Key responsibilities of the role include:

  • Providing ongoing maintenance and management of our Business Application Systems.
  • Defining and configuring systems, including workflows, system interfaces, reports, system access, testing, and user training.
  • Collaborating with users to collect, clarify, and translate business requirements into functional and technical specifications.
  • Identifying innovation opportunities that align with Eldercare's strategic goals and enhance our business systems.
  • Supporting, developing, and maintaining the Eldercare Business Application Systems.
  • Tertiary qualifications in Business Information, Computer Science, or a related field.
  • A minimum of 3 years of Application Support (or similar) experience is required.
  • Experience with Aged Care or Clinical systems
  • The ability to translate business needs into technical requirements.
  • Outstanding customer service, written and verbal communication skills, with the ability to tailor communication for different audiences.
  • Excellent organisation skills that allow you to manage and prioritise multiple tasks.
To view the Job and Person Specification for this role, please click here.

  • To work for Eldercare, you are required to have a police clearance valid for working in aged care (vulnerable) and clearance needs to be less than 12 months from the date of issue._
  • As per Eldercare's Employee Immunisation Policy, all Eldercare employees are required to:_
- _Be vaccinated against seasonal influenza by no later than 1 June each year._
- _Be vaccinated against COVID-19 as per current ATAGI guidelines._

  • Exemptions on a temporary or permanent basis can only be approved by Eldercare's Chief Executive._
  • Eldercare welcomes and respects the diversity that our residents, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socioeconomic background or personal experiences, our people are included and respected._
  • Eldercare is proud to be a Rainbow Tickaccredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender, and intersex (LGBTI) residents, staff and volunteers to ensure they feel included and safe._
  • Eldercare encourages respectful relationships and does not accept any form of genderbased violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbonaccredited workplace to support victims of abuse._
  • All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their lives with Eldercare._
  • Eldercare is proud to provide a smokefree environment across all sites._

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