Support Technician
2 weeks ago
best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland.
We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.
We pride ourselves on being a genuinely great place to work, with a
dynamic culture, clear vision and strong leadership.
We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.
We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?- We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
- We seek the best clients for our team to work with as well as the best people to support our clients
- We know that great Service Desk professionals value different things to field support (for example) daily variety, great customer relationships and new challenges
- We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team
Duties
- Providing remote service desk support to a variety of environments from users, as a point of escalation and SME
- Delivering the support of Azure, VMWare and Citrix cloud infrastructure
- Performing a wide variety of support across many technologies
- Occasional project team work to deploy solutions for customers
- Working with highly experienced solutions experts to maintain best practice environments
Requirements:
Advanced understanding of end user support and Active Directory
- Comprehensive knowledge of Windows Server, Azure and Exchange
- Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
- An understanding of ticketing systems and customer service principles
Benefits
First Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance.
Some examples of this include:
- Package including up to $90k, training and flexible arrangements
- All employees have free access to Uprise, including 1:1
coaching sessions from qualified psychologists or counsellors - First Focus understands the importance of flexibility for a satisfying worklife balance, which is why we offer hybrid working arrangements
- Staff are encouraged to take advantage of our weekly internal
training sessions and library - Opportunities for personal and professional development with our FastTrack mentor program
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a
Tesla company car as part of your ongoing employment package (conditions apply) - Regular
social events and a great team culture
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