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Operations Support Officer

3 months ago

Adelaide, South Australia Royal Flying Doctor Service Full time

About Royal Flying Doctor Service South Australia & Northern Territory (RFDS SA/NT)

Australia's most trusted charity Royal Flying Doctor Service provides 24-hour emergency aeromedical and primary health care services to those who live, work and travel in rural and remote Australia.

Serving South Australia and the Northern Territory, the team at RFDS SA/NT exists to support happier and healthier Australians no matter where they live, work or play.


Watch stories about our people, patients and the communities we serve at


About the Role

Reporting to the Operations Manager, this role is responsible for a wide variety of activities to support our flight and clinical operations to keep the Flying Doctor flying.

This includes administrative and reception tasks to assist our multi-disciplinary team at the Alice Springs base.

Key responsibilities include:

  • Maintaining the RFDS SA/NT operational database which provides statistical information on aircraft, crew and patient details.
  • Production of monthly and annual reports as directed by the Operations Manager.
  • Coordination of aviation charter activity, including preparation of quotes, clinic schedules / times and assistance with arrival and departure of charters
  • Oversee our Reception and the maintenance of the Base and pool vehicles.
  • Coordination of RFDS SA/NT staff accommodation tenanting and facilities.
  • Assisting to rectify maintenance issues and coordinate repairs with the Facilities Management team.
  • Preparing and coding all receivable / payable invoices for authorisation.
This role may require occasional work outside of business hours and on public holidays.


About You
To be successful in this role you will have:

  • Demonstrated experience providing high level reception and administrative support.
  • Outstanding interpersonal skills with a professional, positive attitude.
  • A well organised, selfstarter with the ability to determine priorities and work with minimal supervision.
  • A great communicator, able to maintain relationships and collaborate effectively.
  • Accurate data entry skills with an ability to be resourceful and proactive.
  • Demonstrated proficiency with the MS Office suite.
  • Ability to maintain privacy and confidentiality.
  • Property management experience is desirable but not essential.
Our Benefits

As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best.

RFDS SA/NT offers a supportive environment where our people are valued, and professional development is encouraged.

In addition, we also offer:

  • Free onsite parking
  • Reward and Recognition program
  • Employee Assistance Program
  • Employee Values Awards
  • Comprehensive orientation program for new starters
  • Learning management system, and;
  • Generous annual salary packaging options to reduce your taxable income including:
  • Salary packaging up to $15,899 per year towards loans, rent and bills.
  • Salary packaging of an additional $2,650 per year towards a Meal and Entertainment Card.
Further Information
To view the Position Description, please click here .

For a confidential discussion in relation to the position or the recruitment process, please contact Emily Pickles, People and Culture Coordinator via

Applications close at 11:59pm on
Thursday 27 June 2024 .

Please note that we are unable to accept late applications, or applications submitted via email.

Please note that as part of RFDS SA/NT recruitment process, you may be subject to several pre-employment checks, including a national police clearance, Working with Children Clearance and drug and alcohol test.

Please contact us if you would like to know more.

Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment.

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.