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Junior Client Services Manager: South America
2 weeks ago
An excellent opportunity exists for a bright and positive Junior Client Services Manager Role to join our Head Office team in Brisbane's CBD.
AgTrade is a diversified agribusiness conglomerate with a team of more than 250 staff across Australia and key international locations.
Excellent benefits include cycle parking and end of trip facilities, city location, free corporate fitness sessions and exceptional professional development opportunities.
Duties
- Developing and reviewing policies and procedures concerning all aspects of Client relations with a focus on South America Operations
- Managing and motivating staff members to ensure all teammembers deliver an exceptional level of customer service at all times
- Fostering operational efficiency within the South America customer service team
- Resolving and responding to escalated customer enquiries, using strong interpersonal skills
- Work closely with all areas of the business, to identify and respond to customer expectations
- Planning and implementing aftersales services to follow up customer satisfaction, ensure performance of goods purchased and modify and improve services provided
- Directing and motivating team members to ensure all KPIs are met
Required Skills:
- Bachelor Degree in a relevant field
- Minimum 2 years' experience in customer service
- Spanish language skills are required to effectively deal with South American Client Base
- Demonstrated capacity to develop and implement effective customer service solutions tailored to the industry and business requirements
- Understand project management principles and practices
Salary:
From $70,000.00 per year
Work Authorisation:
- Australia (preferred)
Ability to Commute:
- Brisbane, QLD (required)
Ability to Relocate:
- Brisbane,
QLD:
Relocate before starting work (required)
Work Location:
In person
Application Deadline: 15/03/2024
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