Operational Performance

2 weeks ago

Perth, Western Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.


We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest.

This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia's largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia's energy landscape is evolving to become more sustainable.

Role Summary:


The Operational Performance & Insights Lead is an exciting opportunity in our Operational Insights and Governance team based at our Perth CBD Offices.


This is an integral role in the leadership and operational oversight of the team and will require advanced technical capability in data analysis and reporting.

The role is responsible for overseeing and managing all aspects of operational data management, analysis, and design, development, and implementation of operational data visualisations across the Customer business unit.

You will play a crucial role in transforming complex data into compelling visual narratives to drive data-driven decision making that underpins the delivery of customer outcomes consistent with Synergy's strategy.


Key responsibilities of the role include:

  • Lead, coach and mentor the team to ensure key business objectives are met and that shared services, data driven customer insights and team performance dashboards provide value and actionable insights to the Customer business unit.
  • Drive operational data governance, data management and reporting capabilities to facilitate effective commercial decision making, improve cost to serve and deliver operational efficiencies.
  • Utilise data analytics to assess workforce trends, identify potential issues, and make data driven recommendations to drive value and operational efficiencies.
  • Design and maintenance of data models, databases and data warehouse for efficient storage, retrieval, and analysis of data.
  • Build and maintain quality relationships with internal and external stakeholders to ensure delivery of key customer operational reporting requirements and insights.

What you'll bring:

  • Undergraduate degree in relevant discipline such as Data Science, Computer Science, Commerce, or a related field.
  • Demonstrated experience (ideally 8+ years) in a leadership role in data visualisation, data analysis and advanced analytics.
  • Knowledge of data management concepts, including data modelling, data integration and data governance
  • Proficiency in data visualisation tools such as Power BI, Tableau or similar
  • Demonstrated experience with data analysis and statistical tools (eg Python, R, SQL)

What we offer:

Working for an employer of choice also means you will enjoy:

  • Flexible work arrangements
  • Professional Development Opportunities
  • Purchased Annual Leave
  • Best practice parental leave
Click here for a full list of our benefits

Every Voice Matters
Our employees have a choice to work for Synergy and it's a choice we respect and value.

In addition to our focus on creating a greener future, Synergy is committed to its 'people first' culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

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