Admissions, Scholarships and Examinations Assistant

2 weeks ago

Melbourne, Victoria, Australia RMIT University Full time

Overview:

  • Admissions, Scholarships and Examinations AssistantCommencing June 2023
  • Based at RMIT City Campus
  • Hybrid working arrangementsAbout RMIT
RMIT offers life-changing experiences for our students, and helps shape the world with research, innovation, teaching and industry engagement.

With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT's leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

About You and Your Responsibilities

Key Responsibilities- Provide and maintain high-level customer service and support to all internal and external clients.
Process examiner payments in a timely and accurate manner Provide advice to clients and deal with admissions and scholarships queries with reference to existing policies, procedures and guidelines.
Actively participate in and provide support to special projects related to School/Research and Innovation initiatives as directed by the team's Manager. Be a positive change influencer and advocate for service excellence and continuous improvement across R&I.- Ability to problem solve at a detailed operational level, with developed analytical skills.

  • Relationship building and negotiation skills with the ability to work effectively across multiple levels and a variety of different stakeholders.
  • Broad understanding of policies, procedures and regulations in a workplace or other setting.
  • Highly motivated, customer focused and proactive with highly developed organizational and time management skills and the ability to handle issues under pressure.
  • Strong communication skills
  • Demonstrated high level of computer literacy.
  • Work both independently and as part of a team.
  • High level of flexibility and adaptability.
  • Minimum two years customer service experience is highly desirable.
  • Experience within a Higher Education Sector environment is highly desirable.
To Apply

  • Please submit your most current CV, reflecting your relevant skills and experience, as a PDF titled with your full name and JR21584, e.g. John Smith CV JRXXX.
Bring Your Whole Self to Work

  • We are better for
- our diversity

  • When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.


RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements.

Please contact us at


telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.


  • RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, _
- retaining_
- and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the _
- community_We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.

Applications Close:
14 June pm

  • RMIT is an equal opportunity employer committed to_
- _
- being_
- _
- n_
- der community._
- or visit our Careers page for more contact information - _
- ._

  • We are a Circle Back Initiative Employer we commit to respond to every applicant._

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