Management roles Rockhampton- Venue Manager/ Assistant Venue Manager/ Shift Supervisor

2 weeks ago

Rockhampton, Queensland, Australia Burger Urge Full time

Burger Urge Rockhampton- Management roles: Venue Manager, Assistant Venue Manager & Shift Supervisor.

Burger Urge (BU) has been crafting delicious and juicy burgers for 16 years We believe in making burgers the way they should be, using premium local ingredients for our classic, delicious, and on-trend recipes.

Burger Urge is a fast-growing and dynamic restaurant chain with a passion for burgers. We are currently seeking experienced and hands-on professionals for management roles in Rockhampton: Venue Manager, Assistant Venue Manager, or Shift Supervisor.

We're not just looking for a clipboard manager - we want individuals who are motivated, hardworking, and embrace change.

Our Vision:

Our vision extends beyond just growing a 'successful restaurant chain' or a 'great burger brand'. We aim to develop a group of companies that seamlessly integrates beautiful product design in food, entertainment, music, film, art, and fashion, creating one of the world's leading food, retail, and lifestyle brands.

Our goal is to redefine the food and hospitality industry, similar to how Apple redefined computers and Nike redefined sporting apparel. We envision a better future for our industry, people, animals, and the planet, creating products and experiences that reflect our values, beliefs, and aspirations.

The Roles:

As our Venue Manager, you will lead a team of enthusiastic staff to ensure exceptional customer service and maintain a positive workplace culture. Responsibilities include:

  • Managing day-to-day operations, including inventory, staffing, and customer service
  • Ensuring cleanliness, tidiness, and maintenance of the restaurant
  • Building and maintaining relationships with suppliers and partners
  • Developing strategies to drive sales and increase revenue
  • Analyzing sales and financial data for informed decision-making
  • Creating and fostering a positive workplace culture
  • Recruiting, training, and developing team members
  • Ensuring compliance with health and safety regulations and company policies

As our Assistant Venue Manager, responsibilities include:

  • Assist the Restaurant Manager in all aspects of managing the restaurant, including but not limited to staff management, food safety, customer service, inventory management, and financial performance.
  • Train and supervise staff, ensuring that all employees are properly trained in company policies and procedures.
  • Ensure that the restaurant meets all food safety and sanitation standards, as well as local, state, and federal regulations.
  • Maintain inventory levels and order supplies as needed to ensure efficient operations.
  • Develop and implement strategies to improve sales and customer satisfaction.
  • Handle customer complaints and resolve any issues in a timely and professional manner.
  • Manage the scheduling of employees and ensure that all shifts are covered.
  • Assist in the development and implementation of marketing and promotional activities.
  • Maintain a clean and organized restaurant environment.

For the right candidate with current working rights in Australia, there are potential sponsorship opportunities after successfully completing the probationary period.

As our Shift Supervisor, responsibilities include:

  • Manage day-to-day operations of the restaurant.
  • Hire, train, and supervise staff members.
  • Create and maintain employee schedules.
  • Ensure that all food and beverages are prepared and served in a timely and efficient manner.
  • Monitor inventory levels and order supplies as needed.
  • Ensure that the restaurant is clean and presentable at all times.
  • Handle customer complaints and concerns in a professional and timely manner.
  • Assist with marketing and promotional activities.
  • Maintain high levels of customer satisfaction and loyalty.

Burger Urge Perks:

  • Generous employee discount on menu items and merchandise
  • Opportunities for career growth and advancement
  • Strong market position with ongoing job security
  • Creativity embedded in our brand and management processes
  • Open to VISA candidates for full-time work hours
  • Potential sponsorship opportunities for the right candidate with current working rights in Australia after completing the probationary period

What We're Seeking:

  • Minimum 3 years of experience in restaurant or hospitality management
  • Proven leadership in motivating teams for exceptional customer service
  • Excellent communication and interpersonal skills
  • Passion for driving change and continuous improvement
  • Strong organizational and problem-solving abilities
  • Ability to work under pressure in a fast-paced environment
  • Hands-on and proactive attitude

If you're an energetic, hardworking individual passionate about delivering exceptional customer service and driving positive change, we'd love to hear from you. Please submit your resume detailing your experience and qualifications for the role.

We can't wait to welcome you onboard

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