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Front Office Supervisor

3 months ago

Adelaide, South Australia InterContinental Hotels Group Full time

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, South Australia, Adelaide

  • Provide support in coaching and regular feedback to help manage conflict and improve self and team member's performance/development
  • In conjunction with Front Office Manager contribute to regular staff meetings that focus of morale building, teamwork, operational issues and driving guest experience
  • Maintain cashiers float, ensuring accurate daily report of all money received, performs the audit balances and prepares all works for audit
  • Upselling of rooms and food and beverage offerings
  • Deliver a memorable experience to our guests with a personal service whilst not forgetting to recognise and record guest preferences
  • Demonstrate awareness of WH&S policies and procedures and ensure all work practices are carried out within the guidelines. Ensue timely and accurate reporting of hazards
  • Maintains comprehensive knowledge of standard reservation procedures

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

What we need from you

  • 2 years' related experience, including management experience, or an equivalent combination of education and experience
  • Bachelor's degree / higher education qualification in Hotel Management or related field preferred
  • Ability to manage in a competitive environment
  • Ability to manage complex relationships
  • Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged winning culture
  • Strong Leadership skills in managing a team to drive for results
  • Flexibility – Night, weekend and holiday shifts are all part of the job

What we offer

We'll reward all of your hard work with a great salary and benefits - including a uniform, great room discounts and superb training.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace

So, join us and you'll become part of our ever-growing global family.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Your day-to-day

  • Provide support in coaching and regular feedback to help manage conflict and improve self and team member's performance/development
  • In conjunction with Front Office Manager contribute to regular staff meetings that focus of morale building, teamwork, operational issues and driving guest experience
  • Maintain cashiers float, ensuring accurate daily report of all money received, performs the audit balances and prepares all works for audit
  • Upselling of rooms and food and beverage offerings
  • Deliver a memorable experience to our guests with a personal service whilst not forgetting to recognise and record guest preferences
  • Demonstrate awareness of WH&S policies and procedures and ensure all work practices are carried out within the guidelines. Ensue timely and accurate reporting of hazards
  • Maintains comprehensive knowledge of standard reservation procedures

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

What we need from you

  • 2 years' related experience, including management experience, or an equivalent combination of education and experience
  • Bachelor's degree / higher education qualification in Hotel Management or related field preferred
  • Ability to manage in a competitive environment
  • Ability to manage complex relationships
  • Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged winning culture
  • Strong Leadership skills in managing a team to drive for results
  • Flexibility – Night, weekend and holiday shifts are all part of the job

What we offer

We'll reward all of your hard work with a great salary and benefits - including a uniform, great room discounts and superb training.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace

So, join us and you'll become part of our ever-growing global family.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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