Automotive Service Advisor

2 weeks ago

Belconnen, ACT, Australia Next Level Personnel Full time

Automotive Service Advisor - Canberra

Your skills and experience in the following areas will be highly valued:

  • Must be an experienced automotive Service Advisor role.
  • Outstanding guest service and presentation skills.
  • A focus on process, quality, results and exceptional CSI.
  • Excellent written and verbal communication, along with time management skills and the ability to work under pressure.


 Computer literacy
  • Microsoft Office.
  • A valid driver's license including manual transmissions.

As a Service Advisor, you will be responsible for:

  • Greeting guests to the dealership's service department;
  • Booking and managing guest appointments;
  • Communicating vehicle symptoms and fault rectifications to guests in a manner which can be easily understood;
  • Obtaining accurate parts and labour prices for our guests;
  • Keeping each guest up to speed on the servicing of their vehicle;
  • Handling any guest complaints and ensuring prompt issue resolution;
  • Preparing invoices and closing allocated repair orders in a timely manner;
  • Ensuring our guests are provided with their recommended maintenance schedule for future service requirements.

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