Head of Wellbeing

2 weeks ago

Melbourne, Victoria, Australia AIA Full time
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us.

Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.

And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

BE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us.

Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.

And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity


We have a newly created opportunity available for a Head of Wellbeing to lead a team of allied health professionals driving our wellbeing programs across the AIA Enterprise.

You will lead the delivery of the AIA Embrace Ecosystem to support customers whether they are well, unwell or recovering.

Your leadership will deliver best in class Wellbeing that creates Shared Value impact.

To do this optimally you will:

  • Strategically lead across the AIA enterprise, embedding wellbeing services including rehabilitation to achieve shared value outcomes for AIA, society, partners and customers
  • Deliver an outstanding overall Wellbeing service including rehabilitation
  • Act as a passionate and active advocate for customer wellbeing across the AIA wellbeing ecosystem
  • Lead, engage, mentor and provide technical support to Wellbeing Managers to ensure the team achieves operational excellence, customer impact and high customer satisfaction
  • Mentor and engage the team, so they can foster learning and development opportunities for their broader team and facilitate an innovative and engaged team culture
  • Ensure quality and timeliness of rehab services ensuring these services are carried out within AIA Rehabilitation's Best Practice Framework
  • Support Wellbeing Managers with any cases requiring liaison with the Customer Complaints Team, Legal or Reinsurers
  • In collaboration with Shared Value Wellbeing leadership team, provide thought Leadership for the business and industry
  • Background and experience in a clinical area such as but not limited to Psychology, Occupational Therapy, Physiotherapy, Nursing, Medicine, Exercise Physiology
  • Experience with developing and implementing digital health solutions is highly desirable
  • Experience in occupational rehabilitation or Claims Management environment within the life insurance or reinsurance industry
  • Experience and understanding of public health and health insurance Being able to lead, influence and engage at all levels of the organisation
  • The ability to develop and implement strategic direction in line with AIA's Best Practice Rehabilitation Framework
  • Track record developing and implementing wellbeing services with demonstrated impact for customers
  • Awareness of risk landscape with life insurance sector
  • Have a proven track record at managing change effectively

Why choose AIA:
We've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our training and development to build on your current skills
  • Access additional leave days a year to recharge and refresh
  • Work with supportive and inclusive managers
At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians.

As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives.

We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

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