Program Support Officer

1 week ago

Adelaide Region SA, Australia HOBAN Recruitment Full time

HOBAN Recruitment are currently sourcing a Program Support Officer to work with our client who is an independent statutory agency, located in the Adelaide CBD and is responsible for supporting thousands of Australians with a significant and permanent disability and their families and carers.


The APS5 Program Support Officer is accountable under limited direction to undertake moderately complex work that delivers quality outcomes related to national and branch deliverables, creating quality outcomes guided by legislation, policies, procedures, standards, methodologies and precedents.


The position is a team membership position within the agency that may have delegated authority and responsibility to resolve issues and risks across a range of activities.

It will provide the supervision of other team members within the team, setting of priorities, allocating work, collation and interpretation of data for operational information and reporting purposes to support informed decision making.


Responsibilities may include but are not limited to:

  • Providing technical expertise across a range of programs or activities including systems and people performance, financial, staff lifecycle, knowledge and change management to contribute to business unit outcomes.
  • Assisting with maintaining process and documentation relating to service delivery, ensuring alignment to legislation and policy, and utilising change and risk management principles to ensure impacts are communicated to relevant parties.
  • Coordinating and analysing data and written information for the purposes of drafting high level internal and external communications including reports, advice, presentations and communications for Ministerial, Parliamentary and executive responses.
  • Assisting with the collation and audits of workforce planning data, reporting on staff lifecycle and confirming against financial, systems and people performance data.

Key skills required for role

  • Strong verbal and written communication skills.
  • Strong engagement with multiple stakeholders.
  • Organisation and time management.
  • Experience in the disability, health or aged care sectors

Desirable skills to have for the role

  • Case Management

About you:

  • Exceptional communication and teamwork skills
  • Satisfactory level of technical, functional, and professional skill
  • Can maintain effectiveness when experiencing major changes
  • Previous experience working closely with internal and external stakeholders.
  • Must have an understanding in legislations, policies, and procedures
  • Must be an Australian Citizen

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