Salesforce Functional Analyst

2 weeks ago

Melbourne, Victoria, Australia Capgemini Full time

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.

For more about why Capgemini

About the Role

  • As a Salesforce Functional Analyst, you will work alongside a team of like-minded individuals within the Salesforce community and partner closely with our clients on a wide variety of collaborative and innovative engagements.

This role can be based anywhere in Australia.

Key dimensions of the role include;

  • Working as a BA providing business expertise, critical analytical skills and initiative.
  • Engaging effectively with stakeholders, driving key relationships and assisting the clients to work out their requirements, in order to reach excellent outcomes for the business.
  • Gathering, analysing and documenting business requirements, ensuring they are documented in the most appropriate method for the customer.
  • Facilitating workshops, conducting one on one interviews, process mapping and utilising other methods including developing User Stories, and likely working to Agile sprint cycles.
  • Managing Requirement traceability across the initiative.
  • Coaching other Business analysts as they come on board on the requirement and guiding them as required.

What we're looking for in you...

  • Energy, enthusiasm and attention to detail
  • A solid background as a BA or Senior BA in enterprise organisations.
  • The ability to walk into a client and confidently kick off the planning and delivery of the project business analysis.
  • You can capably demonstrate where you have used your initiative to help clarify and solve business problems with innovative ideas across a variety of project types and industries.
  • BA project experience within the Banking and Financial Services sector, Superannuation or Public Sector highly regarded.
  • Experience in Agile delivery model.
  • Ideally you are degree qualified, enjoy learning and further enhancing your industry knowledge and experience.

About Capgemini

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.
Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.
We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to becoming a carbon neutral business by 2025 and net zero by 2030.
Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You'll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World's Most Ethical Companies by the Ethisphere Institute 10 years in a row.

Our Commitment to Diversity & Inclusion

Don't meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply and tell us what you can bring to the role.

We understand for some people, a standard hiring processes can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at

Information Security and Compliance

Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.

We are a 2023 Circle Back Initiative Employer and commit to responding to every applicant.

Please note unsolicited resumes from employment agencies or other third parties will not be considered.

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