Contact Centre Representative

1 week ago

Melbourne City Centre, Victoria, Australia Challenger Full time
Challenger Limited is an ASX-listed investment management firm managing $105 billion in assets (as at 30 June Life with us is fast moving and always exciting. Together we're driving to deliver our vision to provide our customers with financial security for a better retirement._

  • We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed._
Client Services Representative - Melbourne 6 months

  • Inbound customer contactcentre role 6 months
  • Melbourne CBD location


 Work roster Mon
  • Fri, 8.00AM 4:30PM
  • Role Purpose:
  • As a Client Service Representative, you will play a key role as the first point of contact for our Bank customers. This role is primarily an inbound phone role to service and fulfil the banking needs of our customers on a range of general banking enquiries, from statements to products and online assistance.
  • You will sit within the Operations Team and get exposure to and assist with day-to-day operations tasks. To be successful in the role you will have exceptional communication skills and be able to work collaboratively within a team environment to achieve the greater team and company objectives. Above all, provide exceptional customer service.
  • This role will commence full time in the office, Monday to Friday, with the opportunity to move to two days at home and three days in the office.
  • Role Responsibilities:
  • Assist customers with their banking needs and enquiries
  • Handle all calls in line with Call Handling, No Advice and Privacy guidelines
  • Maintain accuracy and integrity of customer data
  • Contribute to the ongoing management of team knowledge
  • Identify and escalate priority issues
  • Direct enquiries to the most appropriate resource as appropriate
  • Provide support and work with other teams as necessary
  • Attendance at and constructive participation in meetings and training
  • Role Requirements:
  • RG146 (Tier 2) Financial Services
  • FNSASIC301 and FNSASIC302 (preferred)
  • Retail banking experience preferred, in either contact centre or retail branch
  • Understanding of retail banking and products (preferred)
  • Minimum 12 months customer service experience
  • Confident and professional verbal and written communication skills
  • Demonstrated success working in a team
  • Awareness of customer service principles and practices

- #LI-GS- #LI-Challenger
  • We value inclusion and diversity of thought, promote flexible working practices so our people can integrate their work and personal lives, and are proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality._
  • We believe in bringing your authentic self and a belonging in our culture. We are prideful in participating in the Australian Workplace Equality Index (AWEI) as a national benchmark on LGBTQ+ workplace inclusion and best practice in Australia. We offer the opportunity for a broad career experience and value people who are inquisitive and rigorous and are driven to make a difference._

Job type:
Max Term (Fixed Term)

Posting Close Date:
29/03/2024

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