Contact Centre Performance Reporting Analyst
1 week ago
About the company:
As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies.
A great opportunity for a Contact Centre professional to join a large Federal Agency in a reporting and analytical capacity.
About the role:
- Providing detailed technical, professional, policy and operational support in relation to complex problems.
- Summarising and presenting complex data outputs using story telling techniques.
- Providing analytics and insights into operational performance and customer contact behaviour.
- Reporting and analysis to provide intelligence into contact centre trends and performance.
- Assessing impact of demand on the agency environment to inform forecasting and improve performance.
- Manipulating, presenting and analysing data.
- Creating and drafting high level correspondence and reporting documents.
About you:
- You will have strong analytical and reporting experience.
- You will ideally have experience working in customer service or contact centre environment.
- You will have strong stakeholder engagement skills.
- You will have intermediate to advanced IT skills.
- You will have high attention to detail and have high levels of data accuracy.
- You will have strong communication skills both written and verbal.
Benefits:
- ASAP start pending Federal Police Check
- 12month temporary assignment
- Full time hours Monday to Friday
- Gold Coast location
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