Contact Centre Performance Reporting Analyst

1 week ago


Gold Coast, Queensland, Australia Chandler Macleod Full time

About the company:


As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies.

For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

A great opportunity for a Contact Centre professional to join a large Federal Agency in a reporting and analytical capacity.


About the role:

  • Providing detailed technical, professional, policy and operational support in relation to complex problems.
  • Summarising and presenting complex data outputs using story telling techniques.
  • Providing analytics and insights into operational performance and customer contact behaviour.
  • Reporting and analysis to provide intelligence into contact centre trends and performance.
  • Assessing impact of demand on the agency environment to inform forecasting and improve performance.
  • Manipulating, presenting and analysing data.
  • Creating and drafting high level correspondence and reporting documents.

About you:

  • You will have strong analytical and reporting experience.
  • You will ideally have experience working in customer service or contact centre environment.
  • You will have strong stakeholder engagement skills.
  • You will have intermediate to advanced IT skills.
  • You will have high attention to detail and have high levels of data accuracy.
  • You will have strong communication skills both written and verbal.

Benefits:

  • ASAP start pending Federal Police Check
  • 12month temporary assignment
  • Full time hours Monday to Friday
  • Gold Coast location
- $60.26 per hour + super

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