Delivery Lead

2 weeks ago

Melbourne, Victoria, Australia Shell Energy Full time
  • Create a better energy future for our clients
  • We prioritise respect for each other, our customers, communities & stakeholders
  • Flexible work options, competitive salary with generous leave benefits

The world's biggest challenge needs you, here.

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia's leading energy retailers - puts you at the heart of that endeavour.

Be part of a team with the expertise and drive to succeed

Based in Melbourne, this newly created position the Delivery Lead - Customer Platforms is responsible for taking our amazing customer systems to the next level.

Working across the enterprise collaborating internally and externally across the Powershop/Shell Energy/Shell landscape to deliver unsurpassed Customer Platforms that embrace modern engineering, DevOps practices while implementing SaaS solutions the delight and WOW. Being agile and adaptive, you have a delivery bias for intuitive customer experience that are innovative and exciting. You are considered a driving force behind collaboration and improvements across people, process, and technology. You are energized by Influencing partners to deliver capability services and future enhancements, having worked across several stakeholder groups to achieve a common outcome. You have an excellent understanding of core capabilities that make up the landscape of mass-market energy in Australia – and are genuinely excited that the work that you are doing is at the forefront of the energy transition delivering the Customer facing platforms for renewables and electric vehicles.


With honesty, integrity and respect, you will:

  • Implement customer-centric technologies and recommendations from architecture and then supporting your team to adopt and maintain them at a platform/squad level;
  • Implement and delivery of standards, frameworks and patterns to ensure that solutions/platforms conform to enterprise controls and industry best practices;
  • Provide input into architecture decisions, software/technical evaluations and design of platforms and services;
  • Build, introduce and maintain modern engineering practices. Champion code/architecture reviews to demonstrate robust solution designs, that embrace AWS/Salesforce/Data platforms best practices and approaches;
  • Be accountable for day-to-day operation of components, services, modules and applications. "You build it, you run it";
  • Live and breathe Observability, you build platforms that support high-quality at scale, using best practices in software delivery (DevOps, TDD, CI/CD). Your teams deliver systems with tools to gather actionable data that provides not only when of an error or issue, but—more importantly—the why;
  • Partner with product owners to create, refine, estimate and elaborate your team's backlog of work and clarify ambiguity;
  • Work with team members, architects, data scientists and/or business stakeholders as necessary to produce fit for purpose documentation/design (including coaching others to improve their designs); and
  • Be accountable for the day-to-day relationships with partners and key vendors, cultivating trusted long-term relationships that deliver on outcomes that delight our customers.

What you'll bring

  • You are Customer-centric in your approach, your laser like focus on providing a positive customer experience at all stages of the experience helps you and your organisation provide solutions that delight and provide competitive advantage;
  • Your exceptional interpersonal skills (including mentoring, coaching and collaboration) drive your passion for building a well-balanced, high performing team. You are recognised for hiring top-talents with various experience and backgrounds;
  • You are a 'Builder' with beyond excellent engineering skills across a range of technologies. You are cloud-native bringing advanced understanding of building and running scalable applications in modern, dynamic environments such as public, private, and hybrid clouds;
  • You can guide the team through proof-of-concept projects partnering with engineering teams and strategize on implementing changes of tools/services as the team pivots for efficiency;
  • You have an innate talent for managing Partners, you have developed systems, methodologies, and strategies to get beyond the best of partners/vendors to deliver best of breed products and services;
  • You can balance the long term ("big picture") and short-term implications of individual decisions, which drives decision making and ownership and accountability throughout your team;
  • You are cloud-native bringing advanced understanding of security, network, demonstrate understanding of Cloud architecture patterns, Experience working with AWS Cloud environment;
  • You know where to identify and keep track of industry influencers and publications, giving you a firm grasp on the latest technology trends – where and when to adopt them and most importantly why;
  • Your detailed knowledge of Salesforce CRM (Service and Sales), Communities, Marketing cloud and Customer 360 platforms sees you well positioned to deliver innovative customer experiences;
  • Your depth of technical and delivery knowledge of data platforms and tools enables you to collaborate with and positively influence broad communities of technical experts and stakeholders; and
  • You are an innovative, capable leader that can ask questions that uncover false assumptions, uncover challenges and generate better solutions. You listen and don't rush to provide answers, your mindset is dialled into exploring ideas, prototyping solutions and experiments that support learning.

Why join our team

Every day, our people bring deep expertise, true innovation and investment to help our clients - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

  • Purpose that you can see. As a Delivery Lead, your technical expertise will help us achieve our vision of a better energy future.
  • Work that's interesting, innovative and high impact. We hope you'll love the challenge and opportunity to achieve - for Shell Energy, your team members, and you.
  • People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and prioritises connection and collaboration.


We think you'll love it here too. Some of our benefits include:

  • Competitive remuneration packages, including an attractive incentivised bonus program.
  • Generous paid parental leave options that give team members more time to enjoy what matters most.
  • Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.
  • An Employee Assistance Program for you and your family when you need it.

Visit our careers site to find out more.

Read the stories of our incredible people.

Join us. Together, we can make the difference count.

Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.

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