Customer Resolution Specialist

2 weeks ago

Sydney, New South Wales, Australia Employsure Full time
  • Join a Global industry leader: The POWER of our Group sets us apart
  • Be your Best Self with ongoing learning & development
  • Build Your Future: Competitive salary & benefits package on offer

At Peninsula Employsure, our continuous goal is improvement. Our compelling purpose is to assist the Australian market with holistic support in the ever-evolving HR & WHS realm.
As a member of the Peninsula Group of Companies, you will become part of THE premier global consultancy and software provider in HR, serving over 130,000 clients worldwide with a team of over 3,500 employees globally.

We are on the lookout for a dedicated Customer Resolutions Specialist to join our vibrant team, handling customer issues from inception to positive outcomes.

In this role, you will:

  • Be the initial point of contact for customer complaints via phone, email, and online platforms.
  • Listen actively to customer concerns, grasp their requirements, and collect pertinent information.
  • Thoroughly investigate complaints, adhering to established protocols.
  • Research and suggest solutions, striving for just and prompt resolutions.
  • Effectively communicate with customers, ensuring they are consistently updated throughout the process.
  • Document all interactions and maintain precise case records.

We seek an individual who:

  • Possesses exceptional communication and interpersonal skills, both written and verbal.
  • Shows a strong dedication to customer service and contentment.
  • Demonstrates meticulous attention to detail and exceptional organization.
  • Can independently handle multiple tasks efficiently.
  • Is a proactive problem-solver.
  • Has experience in a similar position dealing with end-to-end complaints.

We provide:

  • A competitive salary and benefits package.
  • A supportive and cooperative work environment.
  • An opportunity to genuinely impact customer experiences.
  • Continuous training and growth prospects.

Our Employsure perks include:

  • Access to discounted private Health Insurance with Bupa & Medibank Private.
  • Discounts on a myriad of products from Woolworths & Coles, JB Hifi, Webjet, and fitness & gym memberships.
  • Company Profit Share based on business performance.
  • Birthday & Volunteer Leave.
  • "Snack-Sure" service to keep you hydrated and energized throughout the day.
  • Our renowned Tea Trolley - providing hot beverages & afternoon snacks bi-weekly.
  • Daily seasonal fruit and an all-day breakfast bar.
  • Monthly catered social events & beverages.

To play a role in our triumph and script your chapter, reach out now for a private discussion.
Employsure is dedicated to fostering an inclusive and diverse culture of prospects. We welcome applications from individuals of diverse cultural backgrounds, LGBTQI+ identifying individuals, Aboriginal and Torres Strait Islander people, and individuals with disabilities.

A note to recruitment agencies: Please refrain from unsolicited approaches or resume submissions.

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