Helpdesk Analyst

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible.

Capgemini. Get the future you want.

Let's talk about the role and responsibilities

• Answer all contacts efficiently in a professional and courteous manner
• Address service requests and incidents or escalate to a 2nd line analyst or the resolving teams
• Return calls, troubleshooting procedural follow up as agreed to address incidents and service requests
• Handle incidents and service requests according to assigned priorities
• Search and update work procedures according to the knowledge management
• Process in the knowledge database

Let's talk about the team

You'll be working within a varied complex role with many of Capgemini's valued customers working with an accomplished team in a collaborative atmosphere.

Let's talk about your capability and experience

• Minimum 1 year experience in helpdesk role
• Working knowledge of ServiceNow and Agent workspace
• L1 knowledge in O365 Azure Active Directory Amazon Connect and other Digital modern workspace technology

About Capgemini

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years.

We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment.

We are committed to being active allies for everyone.

We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients.

Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.

Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities.

You'll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at heart of our identity.

From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World's Most Ethical Companies by the Ethisphere Institute 10 years in a row.

Our Commitment to Diversity & Inclusion

Information Security and Compliance
Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001.

We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.

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