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Twilight Outreach and Café Worker

3 months ago

Melbourne, Victoria, Australia The Salvation Army Full time

Number of Positions Available:
1

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  • ABOUT US
  • The Salvation Army is one of Australia's largest and mostloved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why this role matters


Be part of our Melbourne Project 614 team of staff and volunteers based in the City of Melbourne, who are passionate about working with those who live on the city fringes to address issues of homelessness or risks related to homelessness, mental health issues, addiction or social poverty.

You strive on connecting with many people each day, to achieve positive outcomes for all clients. For more information on services we provide visit

Melbourne Project 614 offers crisis support and intervention, information, practical assistance and importantly, ongoing support for people in crisis.

The Twilight Café builds upon the existing daytime Lighthouse Café operation by providing a welcoming, safe and inclusive place and building relationships with men and women who are homeless or at risk of homelessness in the City of Melbourne.

The Café sees a range of different people accessing the service, including people who suffer from drug and alcohol addictions, mental health and general health issues, homelessness, living in boarding houses and rooming houses, asylum seekers and even international students.


The Twilight Café program provides an opportunity for social and recreational activities, as well as a dinner served each night.

Based at 69 Bourke Street Melbourne, the Twilight Café operates from 5.00pm-7.00pm, 7 days a week.

Staff are onsite from 3.00pm-11.00pm, preparing for and cleaning up after the evening meal, and conducting some outreach close to the Cafe.

About the role


We are seeking a resilient, compassionate and values-driven Twilight Outreach and Cafe Worker to engage with vulnerable people inside and outside of the café, linking them to all of the activities provided by Project 614.

This role is responsible for the running of the Café, customer/client management, oversight of volunteers and conducting outreach to referral locations in City of Melbourne.

This work is to encourage people experiencing homelessness to attend the Café for further support and referrals.

You will successfully

  • Ensure clients are treated with empathy, dignity and respect
  • Ensuring client behaviour is managed effectively and appropriately to provide a safe and welcoming environment for all attendees
  • Ensure resources and referral information is current and uptodate, meeting client trends/needs
  • Liaison with the 24/7 Homelessness Team, Lighthouse Day Café and Street Teams to ensure specialist supports can be engaged
  • Showers, bathrooms and laundry in the café are maintained to a high level of cleanliness
  • Coordinate setup ensuring meals/beverages are served and presented in a professional and timely manner.
  • Monitor food stock and report to Kitchen as required
  • Back of house areas are maintained to a high standard, compliant with Food Safety standards
  • All Twilight Café volunteers (community members, individual and corporates) are coordinated effectively in liaison with the Melbourne Project 614 Volunteer Coordinator
We currently have part time positions available, maximum term to 30 April 2024. We are seeking suitable applicants who are available to work 2, 3 or 4 nights (max) a week. Shift hours are (approximately) 3.00pm to 11pm each night. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Award, Level 3.

What you have

  • A tertiary qualification in community services/social work and/or related disciplines (desirable)
  • Experience within community services (desirable)
  • Experience working effectively with vulnerable people who exhibit multiple/complex service needs and/or are chronically disadvantaged
  • Excellent time management, planning and organisational skills
  • A current VIC Drivers Licence
  • Valid VIC Employee Working with Children Check
  • Ability to provide proof of Eligibility to Work in AustraliaWhat we offer
- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits

  • Employee Assistance Program
  • Independent confidential counselling service
  • Financial, retail and lifestyle discounts and benefits
  • Discounted health and fitness programs through Fitness Passport
  • Up to 8 weeks leave per year through our purchase leave scheme
  • Generous Parental Leave offering of 12 weeks
  • Up to 5 days paid leave per year to support a TSA program or act