Product Support Technician

2 weeks ago

Eagle Farm, Queensland, Australia Terex Corporation Full time

Job Description:

Position Overview:


This role provides phone and face to face support to customers and the internal business for the Terex Franna products.

What will you do?


This position will work with the national Product Support team and the Service team in Eagle Farm to provide technical support and service to customers for the Franna products.


This position will also provide operator familiarisation, internal technical support and feedback/recommendations to the development and upgrade of the Franna models.


There is the requirement to carry out off-site repairs as well as provide after-hours service to customer by participating in the after-hours product support roster.


About you:

  • Trade qualified
  • Handson experience with Terex Franna Cranes and demonstrated product knowledge.
  • Demonstrates knowledge of electrical, hydraulic, pneumatic and mechanical systems.
  • Reviewing technical problems in detail with the ability to fault find.
  • Experience with crane operation and rigging.
  • Crane CN or higher and intermediate rigging tickets.
  • Customer focused with ability to build strong relationships with customers.
  • Ability to work in both the office and field environments and be deadline focused.


What's in it for you?- Working with an OEM;- Competitive above award rates.- Field work allowances, on-call allowances PLUS overtime.- Generous car allowance.- Uniforms (supplied & laundered) and all PPE equipment (including boots).- Costs covered for required licences/tickets.- Technical training.


If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.


Terex Overview:


At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture.

We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services.

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us

Additional Information:


We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated.

We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.

As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

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