Member Services Team

1 week ago

North Rocks, New South Wales, Australia Infinity Gym Sports & Health Full time

Member Services Team (Administrator & Reception Staff)


Infinity Gym Sports & Health is seeking reception staff (afternoon & Saturdays) to carry out administrative duties and organise everyday office tasks.

We are looking for someone who can be present in the afternoon/evenings during the week, and Saturday mornings during school terms.

Infinity is excited to be launching at our new location in North Rocks.

Operating from our purpose-built, dedicated gymnastics facility, we provide a high quality, continuous pathway for the local community to develop a healthy lifestyle from a young age into adulthood though Gym Sports and Health Services.

Our team has extensive involvement in gymnastics, fitness and allied health services. Utilising decades worth of experience, we deliver a unique and personalised experience to our community.

The Member Services team involves encouraging and preserving a welcoming and efficient environment. You will be responsible for maintaining day to day office tasks & communication.

REQUIRED:

  • High level organisational skills and the ability to build effective relationships, selfmanage time and work flexibly to achieve outcomes.
  • Excellent communication skills.
  • Willingness & availability to work our core business hours (Weekday afternoons/evenings and Saturdays)
  • Working with Children Check
  • Gymnastics experience preferred but not essential

DESIRABLE:

  • Accreditation with Gymnastics Australia
  • Current First Aid Certificate
  • Demonstrated experience with CRM systems
  • Two or more years of experience

RESPONSIBILITIES:

  • Daily oversight of the business operations. Answer and direct all incoming enquiries in a timely manner.
  • Provide excellent customer service & help to create and maintain a welcoming and professional environment.
  • Work effectively with customers and staff to develop and maintain relationships.
  • Support and fully participate in the culture of the organisation.
  • Perform other duties as assigned by the Manager and Director.
  • Proactively update and maintain our customer database.
  • Assist with planning, organising, and implementing programming throughout the year, including classes, teams, holiday programs and special events, while staying within budget.
  • Process payments.
  • Submit and process transfers, refunds, purchase orders.
  • Prepare handouts and keep reception information up to date. Keep track of customer and staff information, including forms and incident reports.
  • Keep track of inventory, including office equipment, first aid supplies, program supplies, and apparel sales.
  • Assist coaches as required.
  • Participate in training sessions and attend mandatory meetings as scheduled.
  • Work closely and in partnership with the Manager, Director and core team.

REQUIREMENTS:

  • Strong interpersonal, written, and verbal communication skills.
  • Detail oriented. Able to work in a fastpaced and constantly changing environment.
  • Flexible and able to handle multiple projects at the same time and with initiative.
  • Ability to assist in planning events & activities.
  • Be consistent and reliable in arrival and attendance to assure the proper operation of the facility.
  • Must be able to be flexible with work schedule in order to participate in special programs, staff meetings and other core business.
  • Maintain confidentiality in all aspects of the position.

Job Types:
Part-time, Casual

Schedule:

  • Afternoon shift
  • Weekend availability

Work Location:
In person

Application Deadline: 28/06/2024

Expected Start Date: 15/07/2024

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