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Customer Service Representative

3 months ago

Flemington, Victoria, Australia Youth Projects Full time

Who are we looking for?
We are looking for enthusiastic and motivated problem solvers who are passionate about
providing excellent customer experiences.

For our full-time intake, we are looking for individuals who are looking to gain industry exposure and
develop a professional skillset to jump start their careers.

As a customer service representative, you will be responsible for handling inbound customer
queries and providing solutions to customers across various industries, including many
companies listed in theASX 200 in Retail, Mining, Business & Finance and Health Care, as well
as Local and Federal Government departments.

Important details about the role:


• Candidates must be available to work Monday – Sunday 37.5 hours per week

• The hours may vary between 6:00am – 11:00pm; rosters may be updated on a fortnightly basis

• The roster is determined based on agent's level of training and what services they will take

• OracleCMS has a block out period during January & December – we ask that applicants do not
have any leave planned during this time as it is a busy period

• Agents will commence working 5-hour shifts, 5 days per week until they are trained on their
next service before they commence the full-time hours stated above

• The role is performed in-office only

• Individuals must have basic computer literacy skills and a minimum typing speed of 25 WPM

• We are located at 1/456 Spencer Street. West Melbourne, VIC 3008 – several train stations
are within a 10 minute walking distance to the office

• The hourly rate is $24.08 and after 6-months the rate will increase to $24.87 as per the
Contract Call Centres Award [MA000023]

• Applicants will be subject to a National Police Clearance

About you:

• You have excellent communication skills, written and verbal

• You are able to multi-task and thrive in a fast-paced environment

• You love a challenge and enjoy providing excellent customer service

• You are someone who is reliable and punctual

• You are ready to join a team of like-minded individuals as soon as possible

What's in it for you?

• Flexibility - we offer flexible working hours, as our operating hours are 24/7

• Skill Development - all CSRs receive ongoing training to develop the professional skills and
confidence to be resilient throughout your career

• Guidance and Mentoring - accessible management team there to mentor you along your
journey with us

• Work in a friendly and open environment where we promote diversity and equality