Digital Account Manager

1 week ago

Sydney, New South Wales, Australia Talent Web Full time
up to $85,000 Inc Super + 12 % Bonus

  • Onsite Gym + Discounts to renowned businesses
  • Flexible work environment


Our client is a dedicated team within a prominent media organization, focused on supporting small businesses in achieving their digital marketing objectives.


The Client Success Manager plays a pivotal role in managing digital campaigns for a diverse range of small and medium-sized businesses.

Collaborate closely with Sales, Account Management, and implementation teams to drive campaign performance and provide top-tier service to clients

Key Responsibilities:

  • Collaborate with Sales and Account Management teams to oversee digital campaigns for SMBs across various industries.
  • Build and nurture lasting relationships with premium customers through regular communication and insightful reporting.
  • Collaborate with implementation teams to enhance campaign performance, offering recommendations for achieving campaign goals.
  • Proactively monitor campaign performance, swiftly addressing potential issues.
  • Stay updated on our suite of products, providing customer solutions to drive future business.
  • Assist colleagues in troubleshooting and effective problemsolving.
  • Contribute to a positive and collaborative team culture under the guidance of the Customer Success Lead.
  • Lead projects and initiatives to streamline processes and enhance business operations.

Qualifications and Skills:

  • Strong written and presentation skills.
  • Effective at addressing customer concerns, building rapport, and solving problems.
  • Positive and proactive attitude for meeting deadlines in a fastpaced environment.
  • Skilled at cultivating strong relationships across various stakeholders.
  • Comfortable adhering to detailed workflow processes.
  • Previous experience with digital platforms Google Ads, Meta Ads, Tiktok Ads and/ or programmatic tools

Benefits:

  • Contribute to meaningful impact within a prominent media organization.
  • Access to onsite gym
  • Enjoy employee discounts with various renowned brands.
  • Highperformance environment with excellent career progression opportunities.
  • Exposure to a diverse range of digital products and platforms.
  • Chance to earn rewards, including a week's worth of holiday.
  • Take a personal wellbeing day each anniversary year.
  • Flexible working arrangements based on output.
  • Join a dynamic team of passionate and resultsdriven colleagues.

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