Customer Service Representative
1 week ago
Our reach spans across 100 countries, supported by regional offices in the USA, Europe, Thailand, New Zealand, and the Middle East.
Our reputation has been built on high-quality products, with services delivered by people who are passionate about quality, reliability and practicality.
GoActive Outdoors is a subsidiary of the ARB Group, and is the exclusive importer and distributor of Thule Sport & Cargo and Active with Kids range of products.
We are currently seeking a Customer Service Representative who will be the primary point of contact for customers seeking technical assistance with GoActive distributed products.
You will utilise your technical expertise and exceptional communication skills to resolve customer inquiries, troubleshoot technical issues, and provide timely and effective solutions.
Key Responsibilities:
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Technical Troubleshooting:Diagnose and resolve technical problems related to products or services.
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Product Knowledge:Develop a great understanding of the company's products to provide accurate information to customers.
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Documentation:Maintain detailed records of customer interactions, technical issues, and resolutions via our CRM platform.
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Collaboration:Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to escalate complex technical issues and ensure timely resolution.
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Customer Education:Educate customers on product usage, best practices, and troubleshooting techniques.
About you:
- Experience in a technical sales or retail sales role.
- Strong technical aptitude and ability to quickly learn new technologies.
- Excellent communication skills with a customercentric approach.
- Proficiency in troubleshooting product repairs and consumer issues.
- Familiarity with CRM systems and ticketing software for managing customer inquiries.
- Strong attention to detail and organizational skills.
- Ability to work independently and collaboratively in a fastpaced environment.
This is a great opportunity for the right individual to join Australia's leading off-road equipment specialist and be part of a globally expanding organisation.
Job Types:
Full-time, Permanent
Benefits:
- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program
Schedule:
- Day shift
Application Question(s):
- What is your expected salary?
Experience:
- Technical sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location:
In person
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