Warranty and Commissioning Supervisor

2 weeks ago

Salisbury, Australia Carrier Full time

Date Posted:

Country:

Australia

Location:

LOC7028 : 41-53 Pentex Street, Salisbury QLD 4107, Australia

  • Ensure ownership is taken on sites awarded as your "designated client base" to ensure satisfactory, value adding and efficient outcomes for client's at all times whilst ensuring set margin targets/ Revenue growth Targets are in line with desired outcomes for Branch.(This role will operate at differing ratio's of client base due to warranty/commissioning aspects)
  • Monitor and report on Warranty/ Commissioning performance
  • Recover time where possible on commissioning and warranty work orders (this expectation will vary depending on workload within the designated region
  • Provide technical support to Field Technicians with troubleshooting and preparation of quotations.
  • Review new technical information (including; service bulletins, field quality updates, new product information, e.t.c.) and distribute the relevant field and office staff.
  • Coordinate the precommissioning works in the warehouse
  • Arrange for commissioning works to be coordinated and booked with service coordinator
  • Support the BDM/AM in converting the warranty equipment into ongoing service contracts and provide the required information for the contract input process
  • Meet the documentation requirements for quality feedback and warranty claims
  • Ensure that every commissioned chiller is connected to Carrier SMART Service via PIC6, Fbox or iVu (excluding sites where customers have not permitted this, e.g. some data centres will not allow simcards exporting data)
  • Review Carrier SMART alerts and information to coordinate preemptive action and provide performance reports to client to improve customer satisfaction and minimize warranty costs
  • Ensure at all times ALL clients receive prompt efficient response to communications
  • Maintain and build strong relationships with your "designated client base" create revenue growth
  • Identify, document, communicate and maintain updated work instructions and procedures for individual site service requirements. Liaise with Contractors around commissioning/warranty requirements
  • Encouraging other team members to actively pursue Value Adding and Cross Selling Opportunities
  • Auditing and assessment of compliance on Warranty DLP PM and planned activity Commissioning, Warranty allowances (Quotations) to ensure best practice is being achieved whilst working within fiscally responsible approach based on customer spend parameters
  • Assistance to resolve and finalise outstanding Debtors issues "Disputed and beyond acceptable terms" of "designated client base" which would include attendance to fortnightly debtor meetings
  • Drive and Develop strategies for increased growth for "designated client base" with communicated and monitored, measured concepts
  • Provide documented feedback to Regional Service Manager on performance issues across commissioning procedures & Warranty work
  • Warranty will include all of the current commercial product range

Carrier is An Equal Opportunity/Affirmative
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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