System Analyst/service Designer

1 week ago


Canberra, ACT, Australia HiTech Personnel Full time

Reference #:

  • JF/JA0804
    Title:
  • System Analyst/Service Designer
  • UI/Visual design
  • Federal Govt
    Category:
  • ICT
    Location:
  • ACT
    Work Type:
  • Contract
    Remuneration:
- $Neg
Term:

  • 12 MTHS + EXT
    Description:
-
Work on a long-term program of work within Federal Government:

-
12-month contract with extensions:

-
Rewarding Rates $$$


A large
Federal Government Department is looking to engage a skilled and experienced
System Analyst/Service Designer to contribute to the delivery and solution design of digital solutions, new experiences, and improved outcomes for stakeholders.

The successful
System Analyst/Service Designer will secure a
12-month contract with 2 x 12-month extension options and a rewarding hourly rate.


The successful
System Analyst/Service Designer will be responsible for, but not limited to:

  • Leading and planning end-to-end service design engagements and support product owners and other non-techncial Subject Matter Experts to translate a service blueprint into work packages for delivery teams
  • Working as part of a multidisciplinary team and be able to communicate effectively and manage relationships with a range of internal and external stakeholders; including IT delivery team members, Product Owners, policy experts and executives.
  • Understanding and articulating how services need to change to meet the needs of users, business and government, including the creation of service blueprints
  • Defining key metrics and measurements for the department to evaluate impact, supporting executive to use this data to iterate what we deliver
The successful
System Analyst/Service Designer will have experience in the following:

  • Have demonstrated experience in leading a product management approach to elicit, analyse, define and document current state and future state business requirements to support the design and development of a new digital solution.
  • Have experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard; including relevant work experience to deliver design and research activities and a range of industry artefacts including service blueprints.
  • Develop a suite of User Stories, Epics and Features by working across business owners and IT delivery teams.
  • Have strong interpersonal skills with the ability to exercise initiative and sound judgement.

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