Quality Officer

1 week ago

Greater Adelaide SA, Australia Baptist Care SA Full time

About us:

Baptist Care SA works collaboratively with South Australians from all walks of life.

We provide Camping and Adventure Programs, Disability Services, Homelessness Services, Out of Home Care and Youth, Family and Community Programs.

We are committed to finding a way forward for everyone we serve and supporting them to achieve their life goals.

We find ways to make people's lives better.

About the role - 12 month Maximum Term
Contract
30.4 hours per week (0.8 FTE)
with working days/hours to be negotiated


The Quality Officer provides operational support within the Practice Excellence and Quality team at Baptist Care SA and will be responsible for conducting tasks related to accreditation, compliance, and continuous quality improvement.

Reporting to the Senior Quality Officer, the incumbent will be responsible for working with operational Managers to ensure compliance with relevant quality and contractual standards to enable Baptist Care SA to be an innovative and high-quality agency, with a clear client focus.


  • Reporting to the Senior Quality Officer, duties include but are not limited to:_
  • Support the accreditation and Department for Child Protection licensing processes to ensure Baptist Care SA are meeting the required standards
  • Support the coordination of accreditation visits by auditors with relevant service programs as required
  • Support the analysis and review of client data, reporting to relevant internal stakeholders and committees as required
  • Work with the Practice Excellence and Quality team to carry out quality assurance and improvement activities as required.
  • Support the coordination of accreditation visits by auditors with relevant service programs as required
  • Assist the Senior Quality Officer with gathering evidence, reporting, administration duties and the monitoring of timeframes.
Full role details can be found in the position description.

About you:

You will bring prior experience of working in the community services' sector supporting continuous quality improvement activities. You will have the ability to build effective working relationships with stakeholders, internal and external alike.

You will be able to work with competing priorities, have strong attention to detail and work autonomously whilst sharing your enthusiasm in the workplace.

You will be an advocate for change and improvement; restorative practice will be at the forefront of everything you do.


  • You will also bring to the role:_
  • Relevant tertiary qualification (Social Science, Community Services, Psychology, Social Work)
  • Strong attention to detail with project management and organisational skills
  • Previous experience in service delivery in the Community Services sector
  • Previous experience in the notforprofit charitable sector
  • Ability to understand and research legislation, policy, and quality principles
  • Highly developed written and verbal communication skills

Specific Requirements:


Baptist Care SA is committed to the safety and protection of all children and vulnerable people and as such applicants will be considered in accordance with our safety practices and suitability.


  • You will _be required _to have, or be willing to obtain:_
  • Full unrestricted South Australia Driver's Licence
  • DHS Child-Related Employment Screening or Working With Children check
  • Safe Environments for Children and Young People Training (or willing to obtain)

Why work with us?


Baptist Care SA offers a flexible and supportive environment where you are encouraged to be the best version of yourself.


You'll also receive:

  • A competitive salary on the SCHADS Award (Level 5)
  • Salary Packaging to increase your take home pay
  • A corporate health plan with BUPA offering discounted health insurance
  • Employee Assistance Program
  • Practice learning and development opportunities to develop your skills and knowledge
  • Support for Aboriginal & Torres Strait Islander employees cultural and community obligations, including NAIDOC Leave and up to five days Paid Cultural Leave
  • Join a passionate team with supportive peers who are all committed to be a part of positive change.
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