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Customer Service Specialist- Indooroopilly

3 months ago

Indooroopilly, Australia Bank of Queensland Full time

About the Role

  • Join ASX 100 Finance Leader
  • Seeking passionate Customer Service Specialist to join the BOQ team
  • Flexible workplace & Collaborative Team
  • Owner Managed Branch Indooroopilly Based


As the Customer Service Specialist, you will be the 'face' of the Bank within the Indooroopilly Branch, providing exceptional customer service to your customer network.

You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ's products and services

Day to day your key responsibilities will consist of:

  • Teller duties including general enquiries, account opening/closing, deposits, withdrawals
  • Floor walking and initiating quality conversations with customers
  • Inbound and outbound calling to maintain and build customer relationships


 Cash management
  • Tellers, Cash Orders, Travelex etc.
  • Stationery orders
  • Marketing and Facebook consultation
  • Strong focus on compliance

About you
As an experienced Customer Service Specialist with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

  • Previous customer service experience.
  • Contributor to a collaborative team environment
  • Willingness to go above and beyond for your customers and colleagues
  • Driven to take a personalised approach with every customer interaction
- "Can do" approach to all aspects of your role

  • Ability to learn and confidently use a number of technical financial systems


This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.


About Us
With its origins dating back to 1874 BOQ is a regional bank with national presence.

We are a true alternative to the major banks with a full suite of banking products available to our customers.

We focus locally offering old fashioned service to assist our customers in achieving their financial goals.

Our Benefits

  • BUPA Corporate Plan
  • Discounted financial products
  • Employee Assistance Program (EAP)

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.


If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

**Job Reference: BOQ02376