Project Support Officer

1 week ago

Canberra, ACT, Australia Australian Government Full time
Canberra, ACT

  • Ongoing/Non Ongoing (Nonongoing will be offered for 12 months)
- $71,092 - $76, % Superannuation

About the Branch:


The role of the Transformation Office is to provide insights, solutions and advice to decision makers, policy makers and the market to improve scheme operations and position the agency as a modern, efficient and effective regulator.


Branch objectives:

  • Provide advice, capability uplift and support to the agency's transformation Program design and implementation that is viable, desirable and sustainable.
  • Create a renewed focus on synergising interdependencies, maturing governance, driving business transition and benefits realisation through the CER Change Program.
  • Support the Chief Data Officer and the agency to create a datadriven culture that identifies external trends to inform strategic decisions and support business transformation.
  • Model and embed best practice across portfolio, program and project management in delivering our strategic objectives and outcomes for the agency.

About the Section:


The Data Innovation and Tools section supports the agency to unlock the potential of our data to drive innovation and compliance for the agency.


Specific responsibilities include:

  • Support the Chief Data Officer and the agency in delivering the Data and Reporting Strategy to improve data governance.
  • Support business areas to improve data transparency under the agency's open data policy.
  • Promote and facilitate sharing of scheme data across Commonwealth agencies.
  • Provide a point of liaison between the Digital Services branch and business areas on the delivery of data services infrastructure under the Data Services Roadmap.
  • Build agency analytics capability, and utilise data analytics and geospatial analytics to:
  • Support the integrity of agency schemes by detecting, predicting and preventing non-compliance.
  • Provide insights and evidence to decisionmakers and other stakeholders on the behaviour of our clients and the trends and outcomes in our schemes.
  • Identify and deliver business improvements and efficiencies.
  • Support innovative approaches to reduce regulatory burden, support selfservice approaches, improve efficiency and encourage compliance with our schemes by:
  • Working with business areas to identify, prioritise and implement innovative approaches to scheme and participant needs or problems.
  • Provide targeted skills and resources to consult on, design, build and/or roll out strategic initiatives that result in improvements to internal processes, data collection, client compliance, and communication related to scheme operations.

Role Responsibilities and Duties:


The Data Operations Team in the Data and Innovation Section is seeking to fill an APS Level 3 Project Support Officer role.


With us, you will have the opportunity to:

  • Support the Chief Data Officer and the agency with administrative support in the delivery of projects.
  • Support the section to develop relevant documentation, including but not limited to Standard Operating Procedures, Work Instructions, Guidelines and Spending Proposals.
  • Be the point of contact, develop required material to assist in the delivery and coordination of engagement activities.
  • Be responsible for coordinating, creating and submitting communication material in support of project deliverables.
  • Organising and scheduling the data Community of Practices (CoP) on behalf of the Chief Data Officer, including identifying, booking and managing guest speakers.
  • Engage in change management principles to support organisation change in data related products.

Qualifications/Experience:

Who are we looking for?

The following experience is highly desirable:

  • Experience in developing high-quality written material including briefs, social media, and correspondence.
  • Secretariat and/or project management experience.
  • Ability to work with data, including liaising with key stakeholders regarding data.
  • Sound judgement and show a high level of attention to detail.
  • Adapt to change and deal with ambiguity.
  • Undertake research and evaluation to inform advice.
  • Manage workflow in DevOps to meet deadlines.
  • Develop and maintain strong working relationships with stakeholders based on professional and courteous conduct.

Experience in the following areas will be advantageous:

  • Tertiary or Professional qualifications in Data, Data Governance, Data Management, Science or related fields.
  • Experience with DAMA Data Management Body of Knowledge.
  • Experience in enterprise level risk, governance and/or data management.
**Applications close 11.30pm on Monday, 10 June 2024.

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