Area Customer Service Manager

2 weeks ago

Mount Wilson, Australia NSW Trains Full time

Area Customer Service Manager:

  • Organisation/Entity: NSW Trains
  • Job category: Rail Operations
  • Job location: Mt Victoria, NSW, AU, 2786
  • Job reference number: Employment type: Permanent Full-Time
  • Salary range: $ $
    You're agile, keen and open to meaningful work and opportunities that come your way.
***
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

You will have a large team of up to 45 direct reports spanning from Medlow Bath up to Lithgow.

You will manage resources within your area, liaising with internal and external stakeholders daily, such as community people, customers, and the rostering team.

The rostering team will support you and build the rosters for your team based on information you supply.

For more information on this position and business unit, view the role description
.

About you


You will have prior experience as a people leader from a complex customer centric environment, being able to manage all the daily activities which come with having a large team spread across a large geographical area.

You will be able to demonstrate experience of running customer focussed operations, ensuring successful service delivery.
This is a shift worker role, with potential shifts between 5am and 8pm, 7 days per week.

You will travel a lot in this position, going between the offices within the geographical area you are responsible for, making sure to see and support your team.


Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond.

Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.


Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.


Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

Applications close: 11:59pm Friday 21st June 2024.
People living with disability are supported throughout the recruitment process and at work.

Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.


Job Segment:
Service Manager, Supply, Manager, Customer Service, Operations, Management

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