Food and Beverage

1 week ago

Melbourne, Victoria, Australia Hyatt Place Melbourne, Caribbean Park Full time
Summary

  • Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience every guest, every interaction, every day.
  • Be proactive and resourceful when attending to guest requests.
  • Take initiative to ensure that interactions with our customers are positive and productive.
  • Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
  • Provide guidance, support training and leadership to all colleagues.
  • Monitor training and offer guidance to employees whilst on shift.
  • Assist in all areas of the hotel during peak times to eliminate potential issues.
  • Responsibility for the health and safety of all patrons, guests and staff members.

About the role

  • You will ensure efficient restaurant operation, as well as maintain high productivity, quality, and customerservice standards.
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • You will manage food and beverage service to maximize customer satisfaction
  • You will motivate our colleagues to provide excellent customer service and ensure a supportive and inclusive work culture.
  • We'll expect you to lead by example and uplift our staff during busy moments
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage every outlets good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste

Qualifications:

Requirements:

  • Willingness to step up in to the next level of the career path
  • Proven work experience as a food & beverage supervisor and track record of success
  • Extensive food and beverage knowledge, and understanding of sequence of service
  • Familiarity with POS systems
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • Professional, presentable & positive attitude
  • Current RSA

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