Victimconnect Team Leader

2 weeks ago


Brisbane, Queensland, Australia DVConnect Full time

The Team


VictimConnect is a 24/7 service that supports people who have been impacted by a violent crime in Queensland at some point in their lives.

A violent crime can include assault, murder, manslaughter, property offences with violence including break and enter and robbery, domestic violence, sexual assault or sexual abuse.

We provide information, advice, referrals (e.g. case management) and trauma informed specialist counselling to victim survivors, their family, and friends.

Team Leader Position Overview

  • Permanent fulltime, Monday
  • Friday | Central Office (Brisbane,QLD)_


The Team Leader primarily leads, develops and supports a team of skilled specialist practitioners and counsellors by providing case recommendations; planning; workflow and task management, performance reviews, mentoring and coaching to deliver efficient and effective support to victims of violent crime across Queensland.

Reporting to the Director of Client Services '" Recovery & Healing, the Team Leader is expected to collaborate with all levels of management and with a broad array of external stakeholders, in delivery of high-quality specialist services.

Key Responsibilities

  • Support the team with responding to inbound calls, completing referral forms, and conducting initial needs, risk, and safety assessments, provide psychological first aid and emotional support, offering appropriate information and referrals.
  • Collaborate with the broader Leadership team to shape practice in accordance with service framework and continue to promote responsive service delivery.
  • Oversee staff development, performance planning, reviews, coaching and feedback.
  • Provide practical support and contribute to identifying training needs.
  • Manage and develop key stakeholder relationships within the victim support sector.
  • Support in the preparation of monthly and quarterly service delivery reporting.

Position Requirements

  • Proven clinical experience in at least one (1) of the following areas; Domestic, family and intimate partner violence, sexual violence and abuse, victims of crime, child protection and/or residential support, or Specialist trauma counselling or mental health.
  • Tertiary qualification(s) in the area of Social Work, Human Services or Psychology.
  • Extensive leadership experience overseeing a service delivery team.
  • Highly developed risk assessment and counselling skills, supporting services to victims of violent crime.
  • Ability to communicate effectively and sensitively with government and nongovernment agencies and women, children, and men from a diverse range of social and cultural groups, particularly Aboriginal and Torres Strait Islander families and communities including the use of interpreting services.
  • Demonstrated capacity to supervise and support staff in a way which ensures consistency of service delivery and provides the continued development of skills and knowledge in the field of telephone counselling, crisis support and/or violence support services.
  • Understanding of statebased legislation including victim of crime and child protection legislation relevant to service delivery.
  • Understanding of the Qld criminal justice system including the Victims of Crime Act court process.
  • Resilient and courageous leader that achieves impact through their commitment to continuous quality improvement.
  • Exceptional and effective interpersonal, communication, and engagement/consultation skills.
Additional Requirements

  • Ability to obtain National Police Check and Positive Notice Blue Card prior to commencing employment.
  • Demonstrated capacity to supervise, engage, retain and support staff in a way which values diversity, is culturally competent and prioritises psychological wellbeing we also LOVE vibrant and energetic vibes too
  • Valid driver's license or ID.
  • Right to work in Australia.

Remuneration & Benefits

  • Social Community Home Care Disability Award Level 6. Dependent on qualifications and relevant experience. Superannuation.
  • Salary package up to $15,990 per financial year inc. meal and entertainment allowance.
  • Access to health and wellness resources to nurture your holistic wellbeing.
  • Work with an empowering and supportive team and be part of an inclusive and collaborative work environment.

APPLY TODAY

  • VictimConnect is committed to helping all people who have been impacted by a violent or personal crime in Queensland and supporting their rights under the Victims of Crime Assistance Act 2009 and the Charter of Victims' Rights. We respectfully acknowledge and celebrate the Traditional Custodians throughout the lands on which we live and work. We pay our respects to Elders past, present and emerging. We support the LGBTQ+ community, children and young people, people from culturally and linguistically diverse backgrounds, people with disabilities and people of all ages._
Team Leader
  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia StudentUniverse Full time

    Update your details, view your application and progress >> LoginExciting Job OpportunityPosition Available: Team Leader - FC Specialist (Complex Air) – Brisbane, QLDJob no: Brand: FC SpecialistsWork type: Hybrid Location: Queensland Categories: Leisure Travel & RetailAre you ready to advance in your career? We are seeking a skilled professional to lead as...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    Is it time for you to take the next step in your career? We are now looking for an experienced consultant or leader to take on the challenging and rewarding role of Team Leader for our Complex Air team.As a Team Leader overseeing your store you will be responsible to drive sales, motivate team members, grow key KPIs, along with a number of other...

  • Team Leader

    1 month ago


    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    Is it time for you to take the next step in your career? We are now looking for an experienced consultant or leader to take on the challenging and rewarding role of Team Leader for our Complex Air team.As a Team Leader overseeing your store you will be responsible to drive sales, motivate team members, grow key KPIs, along with a number of other...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia StudentUniverse Full time

    Update your details, view your application and progress Login Job search Job search e.g."Administrator, Melbourne" Refine search Work type Hybrid 1 Region Australia 1 Location Australia Queensland 1 Brand FC Specialists 1 Category Team Leader - FC Specialist (Complex Air) – Brisbane, QLD Apply now Job no: Brand: FC Specialists Work type: Hybrid...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia FC Specialists Full time

    Is it time for you to take the next step in your career? We are now looking for an experienced consultant or leader to take on the challenging and rewarding role of Team Leader for our Complex Air team. As a Team Leader overseeing your store you will be responsible to drive sales, motivate team members, grow key KPIs, along with a number of other...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia FC Specialists Full time

    Job no: 521754Brand: FC SpecialistsWork type: HybridLocation: QueenslandCategories: Leisure Travel & RetailIs it time for you to take the next step in your career? We are now looking for an experienced consultant or leader to take on the challenging and rewarding role of Team Leader for our Complex Air team.As a Team Leader overseeing your store you will be...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia DVConnect Full time

    Victims of Community Crime Response PilotThe VOCCR pilot has commenced across three key in-community locations (Cairns, Logan and Townsville) while also consisting of a virtual team that is located in Central Office (Brisbane CBD). The purpose of this service is to address the current gaps faced by victim-survivors needing timely practical support...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia FC Specialists Full time

    Update your details, view your application and progress >> Login Job search Job search e.g. "Administrator, Melbourne" Refine searchWork typeRegionLocationBrandCategoryTeam Leader - FC Specialist (Complex Air) – Brisbane, QLD Apply now Job no: Brand: FC SpecialistsWork type: Hybrid Location: Queensland Categories: Leisure Travel & Retail As a Team Leader...

  • Team Leader

    6 days ago


    Brisbane, Queensland, Australia Randstad Australia Full time

    Exciting Opportunity for a Motor Claims Team LeaderAre you a seasoned professional with a passion for leading and motivating teams? Do you have extensive experience in motor claims and a proven track record of delivering exceptional service? If so, we want to hear from youPosition: Motor Claims Team LeaderLocations: North Brisbane and the Sunshine CoastAbout...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia Intrax Consulting Engineers Full time

    Mentor and Grow your own team Supportive Leadership group Close knit team and cultureIntrax Consulting Engineers is a national end-to-end supplier delivering optimised engineering, surveying, and geotechnical solutions to the building and land development industries.We are looking for an energetic Team Leader - Field Services to join our Brisbane...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia Department of Social Services (DSS) of the Australian Government Full time

    Brisbane - TownsvillePosition Description:We are looking for high performing, experienced leaders to fill Team Leader opportunities. Team Leaders work with the Assistant Directors to manage teams that deliver high quality administration of grants on behalf of the Department of Health.- actively monitor and manage team performance, quality assurance and...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia Children, Youth Justice and Multicultural Affairs Full time

    Targeted VacancyIt is a requirement of this role to have possession of a tertiary degree relevant to the role such as social work, behavioural science or social science, criminology or other recognised degree.Taskforce Guardian is a joint initiative by Youth Justice and Queensland Police Service (QPS). This Youth Justice team works alongside the QPS to...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia The Automotive Group Full time

    Team Leader (Customer Service/Sales)- Great work/life balance with part time hours:- Brisbane and surrounds:- Part time position (Mon-Fri, 8am - 1pm) with all leave entitlements:Fully maintained company vehicle, laptop & phone included:- $30.00ph + super + generous monthly commissionThe Automotive Group (TAG) are the market leaders in our industry with our...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia PERSOLKELLY Full time

    Assist in the supervision of operations in a safe and efficient manner.Our client, a leader within the manufacturing industry, is seeking an experienced Team Leader for a newly created position.Due to increased growth and upcoming expansion, we are seeking a seasoned Team Leader from the manufacturing industry that is eager to take the next step in their...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia Flight Centre Full time

    Opportunity for Our Rockhampton Store Embark on a unique journey as you step into the role of Team Leader for our Rockhampton store. This role offers a thrilling blend of challenges and opportunities. We're extending an exciting chance for a talented individual to embrace a lifestyle change in the sunny and welcoming community of Rockhampton. Could this be...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia The MyHomecare Group Full time

    Field Staff Team Leader – South Brisbane and Gold CoastThis rare opportunity for a Field Staff Team Leader will allow you to combine your caring nature and sharp leadership skills to truly give back.If you enjoy leading and motivating frontline workers, mentoring, coaching, supporting development opportunities and providing exceptional customer service,...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia Spinal Life Corporate Full time

    Contribute to a positive change in our team, our organisation & the sector Permanent Full Time - Convenient Woolloongabba location Salary packaging options Team Leader - Recruitment Spinal Life Australia is a non-profit organisation that provides expert knowledge, specialist therapies and supports tailored for people with spinal cord injuries and other...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia Tetra Tech Full time

    Team Leader - Environmental and Social Management and Advisory - Brisbane, QLD Unique leadership role with a top tier consultancy Support our team to deliver a strong pipeline of local and international ESIA projects Brisbane, QLD Take the next step in your careerCombine your passion for leading and developing people with your technical experience in...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia Perigon Group Full time

    Full time permanent position Competitive remuneration Great cultureAre you a dynamic individual with experience in leading teams within a member-focused financial services environment? Are you ready to take on a role that involves coaching, guiding, and collaborating with a team? If you're passionate about fostering member engagement and providing financial...

  • Team Leader

    2 weeks ago


    Brisbane, Queensland, Australia Webhelp Full time

    Customer Service/SupportLocation Brisbane, Australia***Job Title:Team LeaderJob Description:The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center advisors. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.We are currently looking for Team Leaders...