Critical Response

2 weeks ago

St George, Australia St Vincent de Paul Society NSW Full time

Salary packaging tax-free benefits| increases annual pay package:


  • 2 x Part-time roles available (maximum term contracts 23 & 24 hours per week)
-
Please note this role includes a mixture of day shifts: 08am to 4:30pm & night shifts: 04:30pm to 12am


The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society.


  • We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture._

Your new role:


Vital role processing referrals and coordinating an effective response for women with or without children who are leaving domestic/family violence.

You will be providing a variety of essential support to clients at the site location in a socially inclusive, non-judgemental, and empowering manner.


Your responsibilities:

  • Ensure interactions with clients are culturally appropriate and consistent with trauma informed care practices.
  • Provide quality customer service and emotional support to clients through phone conversation.
  • Conduct comprehensive client initial assessment in a clientfocused, socially inclusive, nonjudgemental, and empowering manner.
  • Refer eligible clients to designated accommodation services in accordance with established protocol
  • Attend site for all client arrivals into accommodation and Complete relevant documentation.
  • Maintain and update information in the CIMS data base including all administrative tasks associated with assessment and referrals.
  • Maintain privacy and confidentiality according to the Society's Code of Conduct and Privacy policy and relevant legislation.
  • Be aware of and implement relevant government policies and guidelines which pertain to the services provided.
  • Maintain good relationships with other bodies that interact with the Society and its clients.
  • Maintain a broad understanding of State and Federal government policies that have a direct impact on the delivery of services to people who are at risk of homelessness.
  • This role will report to the Manager Homelessness and Housing._

To be successful, you will need:

  • _The St Vincent de Paul Society considers being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW)._
  • Appropriate Diploma or highly regarded domestic and family violence experience or other relevant field or equivalent work experience
  • Demonstrated experience in managing crisis intervention and case work for women with/without children experiencing domestic and family violence, including people with complex and/or highlevel needs
  • Possess good problem solving and conflict resolution skills
  • Excellent written and oral communication skills, including highly developed interpersonal skills with an ability to relate positively and confidently with a wide range of people, in a variety of settings.
  • Demonstrated ability to work as part of a team and to work independently and unsupervised.
  • Understanding of child protection issues, legislation and requirements.
  • Demonstrated ability to use client database and Microsoft Office packages such as Word, Excel, Outlook
  • NSW driver licence flexibility to travel to meet clients needs.
This is our Recruitment process

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