Technical Services Analyst
2 weeks ago
Date:13 Feb 2024
Location:
Brisbane, Queensland, AU, 4172
Company:
Healius
Healius is an ASX-listed company providing world-class diagnostic services to consumers and doctors across Australia.
Healius is supported by a team of Pathologists and Radiologists operating through a national network of 2,185 collections centres, 96 labs, and 135 imaging centres with a portfolio of 18 different brands.
Healius generated $1.6Bn in revenues in 2020, has a market cap of ~2.8B, and employs over 10,500 people.Job location:
Murrarie, Queensland
Primary Purpose of Role
- To administer, support and maintain the Pathology technology enterprise and associated infrastructure services across the Pathology group multiple locations (i.e., local lab network infrastructure, security, physical and virtual servers, backup systems)
- Supporting and maintaining organizational computer systems, desktops, mobile phones and other peripherals.
- Responsible for the efficient and timely resolution of technology issues and maintenance, both on demand and per request
- Fulfilment and deployment of new or replacement hardware components, desktop and technology hardware and software components
- To ensure technology services tasks are managed effectively and responsibly, to agreed service
- Act as technical lead on Pathology IT project implementations
- Review, maintain and update IT processes and systems
To be considered for this role your skills and attributes should include:
- 2-5 years of experience in level 1 &/or 2 support roles
- Relevant qualification in IT or comparable experience
- Microsoft, VMWare
- Ability to present and communicate both business and technical concepts.
- Strong customer service and technical skills
- Flexibility to work oncall outside of business hours on a challenging roster
- Exceptional written and verbal communication skills
- ITIL Foundation Certification is desirable
Employee benefits and wellbeing
- Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- An elearning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Corporate health insurance discounts, banking benefits and novated leasing consultations.
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